Ultimo Electronics Limited's customer reviews

4.3/5

434 verified reviews in the last 12 months.

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  • V

    Vanessa S.

    Purchased on the 16 December 2024

    4.8/5

    After having to return an iPhone 11 Pro to another well-known "used tech" store, because they clearly don't "refurbish" phones and sold me a "B" grade item with only 77% battery health, I decided to check reviews of companies that sell properly refurbished phones. This led me to Back Market as they seem to be very responsive to customer queries, clearly are proud of their reputation and aim to help customers with any problems. Although the warranty on my iPhone 12 Pro is only for one year (as opposed to 5 years offered by the other store) I felt more confident that this phone would last me a good while. It arrived, with FREE delivery, very quickly, well-packaged and the phone was without any obvious signs of use, despite not being the top grade, and with a battery health of 86% (which keeps its charge for a good while). This phone is a better model than the one I returned, but cost the same price. It works very well and I'm very pleased with the service I have received (so far) from Back Market.

    Reviewed in United Kingdom on 30 December 2024

    iPhone 12 Pro 128GB - Pacific Blue - Unlocked
  • G

    Gabriel A.

    Purchased on the 27 January 2025

    4.9/5

    Quite impressed with the quality of the product. I got an iphone 13 pro 256 graphite category good condition and I want to say there’s no scratches on the back or camera, very tiny shallow marks on the screen but not affecting the image at all. Very happy price wise: £414 including the £6 backmarket fee. The delivery was next day with dpd for free.

    Reviewed in United Kingdom on 9 February 2025

    iPhone 13 Pro 256GB - Graphite - Unlocked
  • K

    Kashfia kaba S.

    Purchased on the 12 December 2024

    4.4/5

    I got the excellent iPhone 13 Pro 512 gb that came in pristine condition and it’s good until now. Had a little issue with dpd delivery system but the customer care service of backmarket kept me in loop that made me less anxious about my phone.

    Reviewed in United Kingdom on 6 January 2025

    iPhone 13 Pro 512GB - Graphite - Unlocked
  • D

    Denis G.

    Purchased on the 8 February 2025

    4.5/5

    Ordered good, arrived almost excellent, snappy clean, couldn't be any happier. Battery not recognized as Apple but I guess it's not so much of a big deal. Fast delivery and overall good service. Definitely buying again.

    Reviewed in United Kingdom on 3 March 2025

    iPhone XR 64GB - Black - Unlocked
  • J

    Jennifer K.

    Purchased on the 16 December 2024

    5/5

    Fantastic. Although I wasn't aware it'd come with a 3rd party non-apple (even used) strap not a 3rd party non apple charger cable. The advertisement didn't actually state this. I feel it should just so other buyers are aware. The first time I did put the watch onto charge there was a little burning smell and the watch and charger were very hot. I have since bought a genuine apple charge cable for which I do trust more. However, I was reassured by Backmarket that if I did experience any problems with the cable they provided , that it'd be covered under its warranty. I'm really happy with the quick next day delivery, loved that. I paid via option Klarna which is helpful. I'm just waiting on the remaining balance being uploaded so I can pay that off pronto. The watch I bought was in a fair condition - it had a 99% battery health and has a little scratches on the screen. That's totally fine , I don't care about that. All in all I'd recommend Backmarket.

    Reviewed in United Kingdom on 23 December 2024

    Apple Watch Series 9 (2023) GPS 41 mm - Aluminium Midnight - Sport band Black
  • D

    Denise S.

    Purchased on the 5 October 2024

    4.6/5

    Although the conditions of the iPad is exactly as advertised, when charging, it keeps switching to not charging so I had to keep removing the cable and reinsert it. However the last time I did this, the end of the cable came away from the cable and was left in the charging port. I’ve now had to order a new cable from apple at a cost of £20. A little bit annoying but this did fix the not charging issue.

    Reviewed in United Kingdom on 9 December 2024

    iPad Air (2020) 4th gen 64 GB - Wi-Fi - Space Gray
  • K

    Krishna M.

    Purchased on the 8 January 2025

    5/5

    I bought the phone that said it was a ‘good’ quality, so I thought there would be a few scratches, but there are none. The quality is immaculate and the phone looks brand new. I Recommend anyone this service. Absolutely great. The battery health is 88%, which is very good and more than I expected. Could not be happier with my new phone!

    Reviewed in United Kingdom on 21 January 2025

    iPhone 13 Pro 256GB - Sierra Blue - Unlocked
  • J

    Jenna Y.

    Purchased on the 3 January 2025

    4.2/5

    I liked the majority of the product, unfortunately I think they left pieces of plastic or some sort hanging in the process of re-attaching the back of an iphone while substituting with a new battery. I failed to get rid of and it bothers me aesthetically, but apart from that it is all within satisfactory.

    Reviewed in United Kingdom on 19 January 2025

    iPhone 11 256GB - Red - Unlocked
  • K

    Kristian R.

    Purchased on the 15 January 2025

    4.8/5

    Ordered good condition but there were only some small chips on the side of the phone, nothing on the screen or the back! It was an excellent price for a new battery and the shipping was swift! Would recommend

    Reviewed in United Kingdom on 18 January 2025

    iPhone 12 Pro 128GB - Pacific Blue - Unlocked
  • F

    Franklina A.

    Purchased on the 1 January 2025

    5/5

    It’s the best thing I ever did with my money… delivery was prompt. Item received in good condition, everything works perfectly. I’m more than happy. Have been using this phone for almost a week now and not one complaint. I did order a new battery replacement just for the best of it. And it came even better with the new battery. Thank you back market

    Reviewed in United Kingdom on 12 January 2025

    iPhone 11 256GB - Red - Unlocked