Really good trustworthy website. True to description of the device. I received my Apple IPhone 13 Pro 128GB in Gold. The condition of it perfect. New condition, not a single scratch on the phone. Battery health is really good 91% for the price I paid. Really worth buying refurbished phones on this website. I'm soo happy about my new Purchase. I would recommend to buy again in the Future. And I'll recommend to friends and family too. :)

I bought this iPhone 13 Pro in “Good” condition, but it actually turned up looking pretty much perfect. The screen’s spotless, no issues with the camera, and the only flaw is this tiny mark on the corner which you don’t even notice once there’s a case on it. The only downside is the Face ID, which doesn’t really work properly. Most of the time it just won’t recognise me, so it’s best to switch off “Find My iPhone”, otherwise you might end up having to reset the whole thing like I did. I chose the “new battery” option, and as they warned, it does show that message (see photo). Overall, for £370 it’s a solid phone honestly described and I’m genuinely happy with it.

I ordered an IPhone 13 on 5/08/25 and it arrived the following day. I was debating whether I should order “Good Condition with average battery” or “Fair Condition and New Battery” I had a budget and decided to go for Fair and New, as battery life was a higher priority. I am very impressed on how quick it arrived and also the condition of it. I expected it to have scratches and thought it’s going to have a cover on it anyway, so it doesn’t matter too much. My partner has used Back Market before and recommended it to me, I will definitely use them again.

After having to return an iPhone 11 Pro to another well-known "used tech" store, because they clearly don't "refurbish" phones and sold me a "B" grade item with only 77% battery health, I decided to check reviews of companies that sell properly refurbished phones. This led me to Back Market as they seem to be very responsive to customer queries, clearly are proud of their reputation and aim to help customers with any problems. Although the warranty on my iPhone 12 Pro is only for one year (as opposed to 5 years offered by the other store) I felt more confident that this phone would last me a good while. It arrived, with FREE delivery, very quickly, well-packaged and the phone was without any obvious signs of use, despite not being the top grade, and with a battery health of 86% (which keeps its charge for a good while). This phone is a better model than the one I returned, but cost the same price. It works very well and I'm very pleased with the service I have received (so far) from Back Market.

Despite being rated as "fair", my iPhone 13 mini is in impeccable condition. There are some very minor scratches on the front screen but the back, cameras and body are COMPLETELY scratch-free. It's a beautiful little phone. I got a new battery and was a little disappointed to see the Peak Performance Stats aren't available, but the phone itself functions perfectly. iOS26.1 was also pre-installed which was incredible and saved me so much time.

I ordered the iPhone 13 mini as I wanted something similar to my old SE 2020 to tide me over. There were a few very minor marks around the edge but barely noticeable, and obviously invisible by the time you pop on a case. It arrived with an unused charging cable. Took me a few days for my new and old phones to decide that they were prepared to talk to one another, but that’s all sorted now and I’m completely happy with my purchase. Well worth the money, very quick delivery, eco packaging and I would definitely use Back Market again.

Just great. Condition much better than I expected for ‘good’. 89% battery and perfect screen. Also really appreciate the solid recyclable packaging. £40 trade-in for my water-damaged dead old phone with a decent screen and body was a bonus, and paid really fast. I wouldn’t buy a used phone off a random ebay/amazon shop as I’ve been burned before. Your business model of handling payments really makes sense. Thanks

First time ordering from here. The iPad arrived tracked and on time and very well packaged. The condition was much better than fair and it has been working beautifully. Will use this company again.

The phone I got was genuine and excellent condition. The battery was not a genuine Apple battery (which is common, and I got a leaflet explaining it) but I checked it with CoconutBattery on my Mac and it’s 100% health and seems stable so far. Happy and would purchase again.

Very happy with the purchase of my IPhone 13 Pro. It was in pristine condition & delivered very quickly. My trade in was sent back and has been approved no problem. I would definitely recommend back Market & will definitely use them again in the future.