Customer reviews

Reviews

  • Colin M.

    Verified

    Reviewed 19/05/2025, United Kingdom.

    First time I’d bought a refurbished phone but the whole process was seamless and my phone arrived very quickly and looked like it was brand new. This was a very satisfactory buying experience and I will definitely be using Back Market again. Brilliant service!

    Condition

    Excellent

    Purchased

    02/05/2025

  • Lesley S.

    Verified

    Reviewed 30/04/2025, United Kingdom.

    I was really pleased with my purchase. I have never bought a refurbished phone before but I can highly recommend. Backmarket were great suppliers and I would definitely buy from them again in the future.

    Condition

    Excellent

    Purchased

    13/04/2025

  • Tom H.

    Verified

    Reviewed 20/11/2024, United Kingdom.

    If I could rate 10/5 stars I would, got an iPhone 15 in excellent condition for about £150 less than a new one from apple, came with a clear MagSafe case and charger for free and arrived in the actual iPhone box and I’m not joking when I say this it even had the plastic cover you peel off of a new phone. The phone itself was literally brand new not a scratch on it and had 100% battery capacity, only charged for 35 times and was first used in May (got it in November). Got the phone 4 days after ordering. This was literally better than buying it from apple and it apparently reduces e-waste, it’s a no brainer buying it here imo and I’ll definitely be using back market again! Thanks

    Condition

    Excellent

    Purchased

    08/11/2024

  • Nena Y.

    Verified

    Reviewed 25/10/2024, United Kingdom.

    I was bit skeptical about it as it is second hand - but oh my god, my iphone 15 came literally brand new. Perfect, perfect condition. I couldn’t be happier. Works and looks just flawless. They also sent a charging cable and a phone case. Great deal and trustworthy.

    Condition

    Excellent

    Purchased

    20/10/2024

  • Lukas C.

    Verified

    Reviewed 25/04/2024, United Kingdom.

    I was really apprehensive to buy a refurbished MacBook but it's safe to say I am beyond happy. I got a "good" condition 2019 MacBook Air and it's amazing. Barely any ware on it! Incredible condition. Works perfectly. If you're unsure about buying from here I say don't be! Really happy and will 100% be using back market in the future

    Condition

    Good

    Purchased

    19/04/2024

  • James M.

    Verified

    Reviewed 04/01/2024, United Kingdom.

    1st time using back market to purchase a refurbished iPad for my sons 1st tablet. The site is well designed, easy to navigate and the gradings easy to understand. I found the pricing to be competitive and the delivery to be decent. The device itself was graded as “good” and on closer inspection it was in great condition, so pleased with that. A great positive 1st experience and will be using and recommending this service going forward.

    Condition

    Good

    Purchased

    05/12/2023

  • Diederick johannes N.

    Verified

    Reviewed 15/04/2024, United Kingdom.

    Thank you for my new iPhone se 2020 it’s in absolute mint condition like brand new thank you very happy

    Condition

    Fair

    Purchased

    12/04/2024

  • Denton D.

    Verified

    Reviewed 29/12/2024, United Kingdom.

    Second phone from back market. Had the best trade in price and a great condition iPhone 16 Pro for sale with a flash deal and discount. Well happy.

    Condition

    Good

    Purchased

    18/12/2024

  • Matt V.

    Verified

    Reviewed 06/06/2025, United Kingdom.

    I’ve made two purchases on back market and have been extremely happy with the service and product both times

    Condition

    Good

    Purchased

    22/05/2025

  • Andrea T.

    Verified

    Reviewed 08/12/2023, United Kingdom.

    quality of the iPhone 7 was superb, wouldn't guess it was refurbished, perfect for a teens 1st proper phone.

    Condition

    Excellent

    Purchased

    15/09/2023