Customer reviews

Overall rating

25 verified reviews

Rating details

  • Overall performance

    4/5

  • Appearance

    4.5/5

  • Accessories

    4.1/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.5/5

  • Shipping

    4.6/5

Reviews

  • Sharon tracey F.

    Verified

    Reviewed 24/06/2024, United Kingdom.

    I have honestly never thought about purchasing a refurbished device until now, and I am thrilled with my new Samsung A55. There was not one mark on my phone, to even suggest it was a refurb, as so many have stated, its true, it looks and functions as a brand new device. I have a years warranty and if I need any support I can talk with someone wh can help. My phone arrived within the two day time slot, so all in all I am completely impressed with my purchase and overall service. lastly I totally support the cause of lessing our carbon footprint on our plant and if this is the way forward I am in. I have no doubt that from now on I will be purchasing all my tech from Back Market.

    Condition

    Excellent

    Purchased

    18/06/2024

  • Elle D.

    Verified

    Reviewed 11/11/2024, United Kingdom.

    Honestly impressed with this phone. It came in excellent condition, no scratches whatsoever and the phone is in perfection working order, so extremely thrilled as this was a birthday gift to myself. Thank you to BackMarket and to the seller

    Condition

    Excellent

    Purchased

    18/09/2024

  • Stephen B.

    Verified

    Reviewed 15/09/2024, United Kingdom.

    Really pleased with the phone and at such a good price. The whole experience was totally pain free from the ordering the phone to delivery which was within 24 hrs of placing the order. I won't hesitate to recommend them as if or when I require a new phone I'll be checking out their stock first.

    Condition

    Excellent

    Purchased

    03/09/2024

  • Katy M.

    Verified

    Reviewed 16/01/2025, United Kingdom.

    everything was brilliant. phone was in immaculate condition I would guess nigh on brand new. so happy

    Condition

    Excellent

    Purchased

    15/12/2024

  • Julia E.

    Verified

    Reviewed 04/11/2024, United Kingdom.

    Absolutely amazing: the quality, the price and the time the delivery takes. Also, the feature of trading in your old mobile that leads to making the price of the new phone even cheaper is great!

    Condition

    Excellent

    Purchased

    23/10/2024

  • Chas R.

    Verified

    Reviewed 04/08/2024, United Kingdom.

    Cannot believe that this phone is not new perfect and up to date . The second sim is good for using abroad

    Condition

    Excellent

    Purchased

    19/07/2024

  • Peace T.

    Verified

    Reviewed 28/12/2024, United Kingdom.

    Very good

    Condition

    Excellent

    Purchased

    24/12/2024

  • Abayomi seun A.

    Verified

    Reviewed 06/11/2024, United Kingdom.

    Awesome buy ! You can hardly tell it's not a new phone.

    Condition

    Excellent

    Purchased

    21/10/2024

  • Les K.

    Verified

    Reviewed 17/11/2024, United Kingdom.

    Ordered beige got purple how could you get that wrong ? Also wrong charging lead sent, c to c lead, obviously no care taken with order.

    Condition

    Excellent

    Purchased

    04/11/2024

  • Lucy K.

    Verified

    Reviewed 28/07/2024, United Kingdom.

    Phone nice and was in great condition but came with two labels on the back. One peeled off easily, the other didn’t and has left a sticky mess. Not good. Have photo I can upload if wanted

    Condition

    Excellent

    Purchased

    25/07/2024