My new reconditioned phone fulfilled all my expectations. This was my second phone purchase from BackMarket and so I knew that the phone would 'deliver'. It is working well and I'm delighted with it.

The phone was in immaculate condition except that the screen sat proud of the body of the phone. When I asked customer support if this was normal, and if not I would like a refund or replacement, I simply got send a returns label. After returning the phone for a refund I did some searching on forums and realised this may have just been a screen protector that some refurbishers add as standard! I wish customer service had told me this, then I would have just kept the phone!

⭐️⭐️⭐️⭐️⭐️ I ordered an iPhone 11 and I’m honestly so impressed! The phone arrived in excellent condition — looks and works like new. Delivery was super fast, much quicker than expected. I was that happy with my order that I’ve already ordered another phone for my friend. Highly recommend! 👌📱

Got this as my daughter’s old phone gave up on her & she loves it, fast delivery & excellent service. Phone is in very good condition & very good value for money. Would definitely use site again & would recommend

Absolutely would recommend this is the second time I have bought from BackMarket as you can choose exactly what you want Only thing I’m finding a pain is my games take ages to get past the adverts keep having to press arrow loads before games come back Otherwise all ok 😊

Love it

Bought an iPhone SE in “fair” condition. This is the second iPhone I have bought, the other being an iPhone 14 and both phones arrived quickly and in very good condition. I expected in truth a bit more wear on the iPhone SE but it hardly showed any wear at all. Very pleased and would always choose this company as they seem really competitive and I am very pleased with the products so far.

I bought this for my 67 year old dad, it was an upgrade from his old iPhone SE which was a work phone. He seems happy with the iPhone 11, good upgrade, bigger screen so it's easier to text on, face recognition so he doesn't have to enter a pin to unlock the phone, camera quality is much better. I suppose the only niggle is the replacement battery is not an apple one and doesn't seem to be lasting as long as his previous phone but there's maybe multiple factors. I think it's only common to charge a phone everyday. I'll have to look at some of his app settings and make sure there's none running in the background on him that he doesn't need. Experience has been good on here and I got a phone for my mum too which I'm waiting for.

Works great, looks brand new too. Battery is good. You basically can’t really tell whether it’s new or used

Works and has an excellent exterior, but the battery is worse than my phone I traded in for this one. It lags and has connectivity issues sometimes. It’s an okay phone that gets the job done but it definitely does not feel new