Customer reviews for Refurbished OnePlus

Overall rating

6,481 verified reviews

Rating details

  • Overall performance

    4.3/5

  • Appearance

    4.4/5

  • Accessories

    3.9/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.4/5

  • Shipping

    4.5/5

Reviews

  • Toluwa O.

    Verified

    Reviewed 17/08/2025, United Kingdom.

    I bought a OnePlus 12 in "excellent" condition. It's effectively a brand new phone. I got the standard battery, and it's still got 100% capacity. The phone is rapid, battery lasts forever and the cameras are very decent. I love the detail of including the 100W SuperVOOC charger in the delivery. The charging speed really is as fast as advertised. BackMarket delivered the phone 2 days ahead of their predicted time. Excellent phone and excellent service!

    Condition

    Excellent

    Purchased

    15/08/2025

  • Deborah C.

    Verified

    Reviewed 04/06/2025, United Kingdom.

    Having had Iphones previously it too me a little time to get my head around the android, I am nearly 60!! I was not able to transfer all my photos due to lack of space, so looking into that at the moment, must be able to increase storage. On the whole very pleased with the refurbished phone, it is like new, battery life is good, and now finding my way around easier. Photos are very clear and quality is good. Yes, very pleased with my purchase.

    Condition

    Good

    Purchased

    17/05/2025

  • Ben M.

    Verified

    Reviewed 03/05/2025, United Kingdom.

    My first ever purchase from Back Market, and won't be my last! Phone is in excellent condition and was ready to go. You'd never have known it's refurbished. I can be happy in the knowledge that I've got a more up to date device without it costing the earth, or my bank!

    Condition

    Excellent

    Purchased

    29/04/2025

  • Robertas K.

    Verified

    Reviewed 29/09/2025, United Kingdom.

    delivery was next day. data transfer was good and easy ( I used same OnePlus brand) phone is a mint condition. the only thing I'm not 100 happy is bottom left screen side is not fully sensitive and I have to use more force. that might be caused by screen protector too.

    Condition

    Excellent

    Purchased

    16/09/2025

  • Steve S.

    Verified

    Reviewed 26/10/2025, United Kingdom.

    A superb experience; securing the device I wanted for a sensible price. Would happily recommend the Back Market route to anyone seeking refurbished tech.

    Condition

    Excellent

    Purchased

    14/10/2025

  • Thomas H.

    Verified

    Reviewed 18/05/2025, United Kingdom.

    phone is better than expected. delivery was on time. my main reason for shooing with back market was the payment options available at the checkout. if the main OnePlus website had those options I wouldn't have shopped at back market. thanks for the flexibility payment options it has made owning a phone and paying it off stress-free.

    Condition

    Excellent

    Purchased

    02/05/2025

  • Vishal P.

    Verified

    Reviewed 05/01/2025, United Kingdom.

    My recent order OnePlus 9 pro I received well, when I was ordered I thought may be I will get phone in good condition but I really overvelmed like it's new phone no one can say it's referbished or else. Thanks to Back Market to provide such wonderful platform where customer like us will get our espire items within our budget with no complaint.

    Condition

    Excellent

    Purchased

    25/12/2024

  • Josh P.

    Verified

    Reviewed 24/11/2025, United Kingdom.

    Absolutely blown away by the speed of deliver & quality of the product and condition!! Was expecting a scuff or two as described but I can't find it if there is one !! Would DEFINITELY buy again from Backmarket, I've had older phones off them before but never a 'nearly current' model - but will definitely do again when it's time to upgrade! Battery life is almost perfect as far as I can tell and lasts pretty much as advertised as from new, nearly 2 days which is crazy these days.

    Condition

    Excellent

    Purchased

    11/11/2025

  • Христина Ж.

    Verified

    Reviewed 05/11/2025, United Kingdom.

    works great. I am very happy with the purchase

    Condition

    Excellent

    Purchased

    22/10/2025

  • Nabeel K.

    Verified

    Reviewed 21/11/2025, United Kingdom.

    The device arrived impeccable and arrived in secure packaging. I bought this device, to give as a gift to my brother who wanted to splash money on a new device. When he first saw the device, he was surprised that it was like sparkling new without any defects or wear and tear like it came right out of the factory.

    Condition

    Good

    Purchased

    29/10/2025