Sony Xperia XZ Premium

Appalling. MINUS STARS! Phone supposed to be refurbished to a good quality. But arrived completely faulty: sound, keyboard, languages, crashing, etc etc!! *Eventually* returned to me after WEEKS of messing about and "repairs"—but the ONLY thing they'd fixed was the sound!!! This was the THIRD phone I'd attempted to buy from Backmarket—and the third which is having to be refunded because of the appalling quality!!! Once can happen. But 3 out of 3!?

Excellent mobile phone, immaculate condition, works great, more than i bargained for and it was a bargain. Superb !!! ill definitely use you guys again. well done, Professionals who stand out from the crowd.

Received the phone promptly and found it to be in pristine condition and with accessories.Waited a few days to familiarize myself with the manual then fired it up. I was impressed by the speed of start up and the set up . Initially I found the operation was slow and some operations couldn't be performed but ultimately (after looking online for answers) found that installing the latest updates fixed most problems. The only one I haven't found a solution to, is the fingerprint manager. This function is not displayed in settings . Apparently USA don't allow this function, for whatever reason, but as far as I am lead to believe, this is not an American device. Aside from the aforesaid, I am delighted with the Experia XZ and find it more user friendly than my previous mobile, HTC One M8, which served me well until it developed some incurable glitches ( I had an identical phone which developed the exact same problems) that have become intolerable. My wife, who is a Blackberry fan, has tried out my phone and has found it to be relatively easy to use despite the lack of a physical keyboard and has asked if I could get one for her. This will be her first foray into total android territory and should be interesting. So, thank you for kind and efficient service. I will now proceed to your sales floor and purchase another Experia XZ and hope it satisfies.

working best

as the way of things go there is none arising's of anything wrong with this device

Rubbish, £300 phone failed after x4 days has been returned.

A little bumpy with a few settings at the beginning, but all good now.