Good

perfect service, punctual and great product.

Phone arrived when you said it would, and it works perfect, very happy thank you

The Samsung S8 phone is fully ripped from all sides, except the bottom side. It was meant to be in an "Excellent" condition. The battery is not charging normally, and went down from 35% to 1% in a couple of minutes. What a terrible product. I needed it for to demo my app at an event on Monday, and now I am doomed! Backmarket, please remove this supplier from your list, they will only damage your reputation. Overall a very bad experience from Backmarket!

Sent a locked phone, which had been bought on the explicit understanding the phone was unlocked. The phone cannot be connected to the network without the PUK code, which I then asked for but then was not given. Very disappointing.

Phone battery dies while half full, Mobile data & internet doesn’t work or is unpredictable. Very disappointed.