The transport company has been lousy. Both Colissimo in France, without offering any help, their customer support is lousy, and very bad. The company in Italy, BRT, who had to transport the order was also incredibly inefficient and lousy, they offered no help or facilities, they did not give you any information nor did they notify you of any news about the order.
If it hadn't been for the fact that I had to insist and find my own way to pick up the order, the company wouldn't have solved anything.
It is a pity that after paying a good amount of money I have this feeling because of the inefficiency and bad service of the courier and transport companies.