It came to me with a logged in session and I had a lot of trouble turning it on because I was only going to this session. They should check the devices more thoroughly before sending them out. Thank goodness I am good with computers. If this happens to someone who is a bit of an outsider, I would have had to send it back. On the other hand, I am aware that I bought a British device and that the keyboard would be in English, but I think they should think a bit more about the customer and at least send a set of keyboard stickers corresponding to the country of purchase. It would be a nice gesture to the buyer and, perhaps, an extra incentive to buy.