I have come to live back market, the products are always fantastic and even if there is an issue they sort it out really quickly. I prefer to buy refurbished as it's more eco friendly and that's exactly what back market stands for which is fantastic. high quality goods at cheaper prices and eco friendly, can't fault it at all. my only issue is that the descriptions could be much clearer. as a person with dyslexia I struggle to read black text on a white screen and I misread so ething which was disappointing but the customer service was fantastic and it was sorted really quickly. I am going to be ordering phones for my teenagers very soon as Christmas isn't far away and I'll definitely be buying them from back market.