HP ProBook 450 G6 15-inch (2018) - Core i5 - Gen 8 (U) - 32GB - SSD 1 TB QWERTY - Spanish

I placed the order, they charged me for it and called me to tell me that there was no stock and to offer me a laptop with worse features for the same price. When I rejected the laptop, they told me that they would refund me. After a few days without receiving the refund, they call me again with the same offer and, as is logical, I reject it again and they tell me that I will receive the refund. After several days without receiving it, it still appears on the BackMarket app that the order is being prepared, so I have to call the number that called me again to claim it. They confirm the situation and cancel the order and give me a refund.