Dell Latitude E5570 15-inch Core i5-6300U - SSD 1 TB - 16GB QWERTY - English

The laptop appears to be functional although I am unsure about the battery life. So far it has only lasted 10 minutes without being plugged in but this was during downloads and set up. Hopefully this will be better once it is in use for day to day things. However, when the laptop arrived the keyboard was covered with crumbs and the lid was covered in greasy finger prints. I understand that these are refurbished products but would have expected it to at least be wiped down prior to shipping. It’s like receiving a second hand item of clothing that had not been washed and had food dropped down it. I brought this to the attention of the seller but instead of receiving any sort of acknowledgment or apology I got a condescending response about how the products are second hand and I could send the laptop back for a refund or replacement. I have spent a lot of time getting the laptop set up now so it is not worth the hassle of returns. However, based on the rude response received, had I not done this set up, I would be returning. It does not fill me with any confidence of getting any issues sorted should they arise. Hopefully that won’t be a problem. I would not recommend this particular seller ‘Refreshed By Us’.

The laptop is in perfect condition and works better tan my old laptop when new. Shame it's Windows 10 and I have found out cannot be upgraded to Windows 11, but at the price it was I can put up with that.