Dell Latitude 7420 14-inch (2020) - Core i7 - Gen 11 (G) - 8GB - SSD 256 GB QWERTZ - German

It has gone really well. Few updates but that is to be expected. Works at the speed I like and also is easy to use. Condition was better than expected and well worth the money spent.

Excellent condition, great price and quick delivery. Really couldn't have asked for more. Even has a couple of features (touchscreen, fingerprint sensor) that weren't listed in the spec sheet, so that was a nice bonus.

The first time I sat down to set it up it hung with a "CRITICAL_PROCESS_DIED" error. It may be that it is to do with driver compatibility issues or something like that. I would have hoped that this would have been caught before shipping. On the plus side, the return process was easy to initiate. It is still with the sellers, so I can't comment on the acceptability of the outcome.

Didn't get the exact model I ordered but huge props to Anderson Phaloon in customer support for helping to reach a good resolution.

Really happy with my laptop, works better than expected!

Dear Sir/Madam I write regarding Order number 7661410, DPD UK Tracking No 15976708749320. 1. You very nearly had an instant cancellation when your e-mail of 28 Jan stated "our order is now expected to arrive between 02/02/26 and 02/03/26." I assumed this to be an error, but it caused uncertainty in an urgent situation. 2. We failed to spot that you act as intermediary to third party suppliers. Previously we have had issues with some refurb companies, with whom we no longer do business. So it was entirely my fault that I learned that if BackMarket cannot provide their advertised product due I think, to what you called 'stock issues', the order is fulfilled by someone else, which could likely be one of the companies we chose not to patronise. 3. I fully understand dings and scratches being classified as a 'fair' condition. But multiple bits of plastic lettered tape, covering keys presumably with worn-out lettering, we think that goes beyond 'Fair'. It's more 'Tacky'. Paying 240 quid to pass a laptop with adhesive tape-covered keys to an employee isn't a good look. 4. Sadly, our pressing circumstances will not allow us to engage in the shenanigans of return/refund/re-buy. Unhappily yours Barry Watts MBE

Arrived deeply scratched on the top and bottom with cracked plastic on the sides by the USB ports, the battery had lots of wear on it with less than 50% capacity left. Nowhere near "good" or even "fair" condition as the laptop arrived cracked on both sides.