Dell Latitude 5330 13-inch (2022) - Core i5-1245U - 16GB - SSD 512 GB QWERTY - English

i purchased the laptop in "excellent" condition i was sent a laptop that would take 10-15 mins to turn on every time and would randomly turn off,i informed backmarket and was provided with a remote solution and was insured this would fix the issue as i had to sit an exam which i paid close to £400 for.while i was sitting the exam the laptop screen went completely black and the laptop would no longer power on i tried everything,luckily the exam board let me resit the exam without charging me.upon returning the item the first time called me multiple times and messaged me through whatsapp which is not the standard procedure,i than had to wait where they offered me another model but than sent out the correct model but instead of sending it with 512gb storage it had 256gb,and no charger.i than informed back market of not received the charger and that the laptop was incorrect and had less storage to which they tried to offer me a partial refund but i informed them that i wanted to correct storage amount,i sent back the laptop and had to wait again while they sent out the correct model with correct storage,again no charger was given,when i informed backmarket the seller than accused me of...