The printer was shipped loose in a box that was far too large - I found 4 corner protectors under the machine, which was lying at an angle in the box. The machine was sent two days later than advertised, by a French shipping service that only communicated in French - bad if you don't know the language...When I plugged the printer in, it wasn't recognised as a printer, even though I had the same model before and I couldn't use it. I can't manage to return it at the moment. Very annoying as the machine cost twice as much as my old printer when new. I will certainly never buy here again.