I ordered them originally thinking it was a great deal, delivery in 3 days tracking and cheap! A few days later still nothing, the tracking link wasn’t even provided. Then when I finally got the link the item was waiting to be picked up by the courier for a few more days. At this point i requested support from backmarket, with no response only from AI agents and no human contact and after it had been over 10 days since the parcel was meant to arrive and no change in the tracking I disputed the payment with my bank and sent backmarket a final email. A day later the headphones were shipped after I had cancelled the order. My bank issued me a refund and no refund from black market was ever issued.
I will never buy from them again, the response is awful, the shipping is awful, the product I cannot comment on but from having asked around I have only heard bad and worse things.