Acer Aspire Vero 15-inch (2021) - Core i7 - Gen 11 (G) - 16GB - SSD 1 TB AZERTY - French

Very good product, as ordered and as expected. Your excellent packaging was once again tested by Chronopost, who stupidly "delicately" threw the parcel over the gate while we were there... I'd like to make a suggestion: if, in future, you could get in touch with delivery services that are different from the postal services and that allow parcels to be collected from relay points, that would be great! Because these guys are definitely doing a BAD job...

Delivery was very quick. After 5 months, the plastic surround of the screen started to detach and when I want to report this fault on Black Market via "Get help", I systematically arrive on an "Empty template" page!!!! It's impossible to claim under the warranty! I'm not at all happy with this experience of a buyer who encounters a problem...

I agree with another opinion expressed above. The product received corresponds well to the order. No worries there But you absolutely must stop working with Chronopost. The service is worse than deplorable - wrong address registered - delivery drivers who leave for three days in a row to an address that doesn't exist - customer service staffed only by people who misunderstand - it's virtually impossible to change the destination address (very useful when the one they have is wrong) - no contact at all from the delivery service, I had to call the customer service platform several times, which was remarkably inefficient In the end, I had to go to the depot to collect my parcel.

I'm happy with my purchase, which is exactly as described.