The process from ordering to delivery is smooth, user-friendly and clear in communication. More companies can learn from this.
However, what was unclear and BackMarket can improve on this is that no original packaging was included and that the gooseneck microphone that should normally be included was not in the package.
Is not a big deal given the hugely good price I paid for it but transparency to customers about what comes in the package helps
That said, the device itself was super well packed arrived safely and in good condition as promised. If they offered more music hardware (synthesisers) I would definitely shop here more often.