OK I will be honest, I was dubious about buying anything that has been refurbished, period. But, I have to state, that in this case, my worst fears were NOT realised. I ordered the, Sage Barrista Express coffee machine on the (very good grade), from the site and what a great buy it has turned out to be. Firstly, it arrived within 1 day following my ordering it. Then the big surprise started, which was that I was expecting the machine to be functional and clean, and with any loose items or accessories in a bag or box of their own. NO, I swear that what I got was a brand new machine, properly boxed and packaged, in a Sage, branded package, which looked liked it had never been opened, all the accessories were in their own Sage branded boxes, and the whole thing was just totally unexpected. The Sage machine it's-self, looked brand new to me and I could not find a mark on it. As to the product, it works great with no issues, so, for what is a refurbished model, thumbs up for a great job guys.