Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for

Overall rating

1,847 verified reviews

Rating details

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Shipping

    4.6/5

  • Accessories

    4.2/5

  • Packaging

    4.2/5

  • Overall performance

    4.2/5

  • Appearance

    4.4/5

Reviews

  • Francisco javier D.

    Verified purchase

    Reviewed 11/01/2026, Spain.

    The mobile is new and works perfectly, it is the second time I buy in Back Market and both more than satisfied, highly recommended.

    Translated from Spanish

    iPhone 14 128GB - Púrpura - Libre

    Condition

    Premium

    Purchased

    21/12/2025

  • Fernando Q.

    Verified purchase

    Reviewed 03/04/2024, Spain.

    I bought a 1TB iPhone 14 Pro in Excellent condition and received a brand new handset (inside and out), with 100% battery health (I hadn't asked for it to be replaced). The reconditioner was Wowphone, from Valencia. And I want to leave this review because it has been an excellent experience that I want to thank in writing. Unfortunately it was me who made a mistake when choosing the model, because for the use I currently give to the terminal, the battery capacity was not enough for me, so I had to return it and opt for the Pro Max with all the pain in my heart (because the terminal was impeccable and I liked its size much more). Don't think that the battery was bad or not original: first of all, I went to the Apple Store and they confirmed that the battery was original, it was 100% healthy and had a few charge cycles (which coincided with the number of days I had had the phone). In other words, the handset was brand new. The return experience was also very good, with a full refund. I will definitely use Back Market again in the future and, if I can, I will buy from Wowphone (I even tried to look on the refurbisher's purchase page to see if he had a Pro Max, but I didn't get it). Anyway, I'm very happy with the experience.

    Translated from Spanish

    iPhone 14 Pro 1000GB - Negro Espacial - Libre

    Condition

    Excellent

    Purchased

    17/03/2024

  • Hakim S.

    Verified purchase

    Reviewed 17/12/2025, France.

    sent back to the reconditioner in Spain the phone was badly reset it was a demo phone at the base I'm waiting for the refund but the person I had to help me was top notch (Santhas, Back Market customer service) that doesn't detract from the fact that everything usually goes well so I'd say this time it was bad luck :)

    Translated from French

    Galaxy A36 128 Go - Noir - Débloqué

    Condition

    Premium

    Purchased

    06/12/2025

  • Ngoc-duc C.

    Verified purchase

    Reviewed 27/10/2023, France.

    I hesitated for a long time between buying a new or reconditioned mobile phone. After a lot of research, I opted for "Back Market" which seemed to offer the best guarantees for the purchase of a reconditioned product with the following requirements: Phone like new, new battery 100 0/0 and 512GB of storage. I received my phone after four days, within the time limit set when I placed my order. The parcel was well packed and the phone very well protected. I was a little apprehensive when I unpacked it, but that quickly disappeared. The phone is as good as new, with just a two cm micro-scratch on the back. You have to look hard to see it. The device comes with a Usb C lighting cable. The battery is brand new and Apple certified. I was pleasantly surprised by the quality of the products offered by this brand and its serious sales approach. My phone has worked perfectly so far. To be confirmed in the long term.

    Translated from French

    iPhone 12 Pro Max 512 Go - Bleu Pacifique - Débloqué

    Condition

    Excellent

    Purchased

    11/10/2023

  • Manuel M.

    Verified purchase

    Reviewed 20/10/2024, Spain.

    It works very well, came clean and with Windows installed. It is sufficient for office tasks I would say even fast. The only downside is the battery which is degraded at 60%, even so it lasts 2-3 hours. For the price very good laptop and in good condition. Happy with the purchase.

    Translated from Spanish

    Dynabook Satellite Pro C50-H-10D 15" Core i3 1.2 GHz - SSD 256 GB - 8GB - QWERTY - Español

    Condition

    Fair

    Purchased

    02/10/2024

  • Laura A.

    Verified purchase

    Reviewed 28/03/2024, Spain.

    I've waited a few weeks to write this review and after this time using the refurbished iPhone 13 Pro, I have to say I'm delighted. I bought the phone as a 1TB in excellent quality, and I have to say that the only thing you can tell this phone is refurbished is that it had a tiny scratch on the metal on the side (you had to look very closely) and the battery health was 89%. Even so, using it a lot, because I use it for work, the battery lasts me a day and a bit. The cameras work perfectly and so does the rest of the terminal. I was a bit scared to invest so much money in a refurbished phone because I had my doubts but I will definitely do it again. I would definitely recommend it.

    Translated from Spanish

    iPhone 13 Pro Max 1000GB - Plata - Libre

    Condition

    Excellent

    Purchased

    10/03/2024

  • Julia D.

    Verified purchase

    Reviewed 07/03/2024, Spain.

    The phone arrived as new (I bought it in excellent condition), not even half a fingerprint on it. The packaging is safe. I have had it for just over 2 months and have not seen any faults, battery 100% (I added a new one). It's the first refurbished I've bought and I doubt I'll buy a new phone again after this experience. Thank you very much!

    Translated from Spanish

    iPhone 13 Pro 1000GB - Oro - Libre

    Condition

    Excellent

    Purchased

    24/12/2023

  • Julio S.

    Verified purchase

    Reviewed 14/01/2024, Spain.

    Well, I am very happy. I wanted to try the "refurbished" concept and the truth is that this test has convinced me. The organisation of Back Market has also surprised me, from the delivery of the product to the facilities for sending my old mobile. I will definitely keep all this in mind for future occasions.

    Translated from Spanish

    iPhone 14 Pro 256GB - Morado Oscuro - Libre

    Condition

    Good

    Purchased

    01/01/2024

  • Marie-charlotte S.

    Verified purchase

    Reviewed 15/10/2023, France.

    First of all, the back market team: thank you for your humour, it's always a pleasure to smile when I receive your emails. Secondly, it's been a few weeks since I received my iPhone 13 mini. Very happy with my purchase! Delivery on time and without any problems (DHL delivery person super nice!) The iPhone is as described. This is the first time I've bought a refurbished iPhone, I hope it will last over time but for now I'm delighted and needless to say it's a huge change compared to the iPhone 6S I had before! Looking forward to hearing from you!

    Translated from French

    iPhone 13 mini 512 Go - Lumière Stellaire - Débloqué

    Condition

    Fair

    Purchased

    01/10/2023

  • Dominique H.

    Verified purchase

    Reviewed 11/01/2026, France.

    I bought this iphone se 2020 for my wife to replace her iphone7... She is very happy with her new phone. BackMarket is irreproachable as always... Very good value for money and delivered in record time.

    Translated from French

    iPhone SE (2020) 128 Go - Blanc - Débloqué

    Condition

    Good

    Purchased

    16/12/2025

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