Refreshed By Us

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 4 years

Overall rating

812 verified reviews

Rating details

  • Shipping

    4.3/5

  • Packaging

    4.5/5

  • Overall performance

    4.3/5

  • Appearance

    4.3/5

Reviews

  • Vernon N.

    Verified purchase

    Reviewed 03/12/2025, United Kingdom.

    Easy to set up and it is a great laptop!

    Dell Latitude 5510 15-inch (2019) - Core i5 - Gen 10 (U) - 16GB - SSD 512 GB QWERTY - English

    Condition

    Good

    Purchased

    14/11/2025

  • Ewen C.

    Verified purchase

    Reviewed 16/11/2025, United Kingdom.

    The device was clearly not in 'excellent' condition before it was sold. Generic photos were used in the description, but the actual item was obviously in substandard condition with clear damage visible as soon as I removed it from the packaging. Damage that was present before shipping. Luckily Backmarket were very efficient in assisting with the return and refund. But a disappointing waste of time for everyone.

    Hp EliteBook X360 1040 G8 14-inch (2020) - Core i7-1185G7 - 32GB - SSD 1 TB QWERTY - English

    Condition

    Excellent

    Purchased

    05/11/2025

  • Dominic B.

    Verified purchase

    Reviewed 05/05/2025, United Kingdom.

    Good, working well with few problems. One or two blue screen crashes but they could have just been random. Also only came with 8gb rather than 16gb ram

    Dell Latitude 5330 13-inch (2022) - Core i5-1245U - 16GB - SSD 256 GB QWERTY - English

    Condition

    Good

    Purchased

    18/04/2025

  • Bethany A.

    Verified purchase

    Reviewed 06/04/2024, United Kingdom.

    The laptop appears to be functional although I am unsure about the battery life. So far it has only lasted 10 minutes without being plugged in but this was during downloads and set up. Hopefully this will be better once it is in use for day to day things. However, when the laptop arrived the keyboard was covered with crumbs and the lid was covered in greasy finger prints. I understand that these are refurbished products but would have expected it to at least be wiped down prior to shipping. It’s like receiving a second hand item of clothing that had not been washed and had food dropped down it. I brought this to the attention of the seller but instead of receiving any sort of acknowledgment or apology I got a condescending response about how the products are second hand and I could send the laptop back for a refund or replacement. I have spent a lot of time getting the laptop set up now so it is not worth the hassle of returns. However, based on the rude response received, had I not done this set up, I would be returning. It does not fill me with any confidence of getting any issues sorted should they arise. Hopefully that won’t be a problem. I would not recommend this particular seller ‘Refreshed By Us’.

    Dell Latitude E5570 15-inch (2015) - Core i5-6300U - 16GB - SSD 1000 GB QWERTY - English

    Condition

    Good

    Purchased

    02/04/2024

  • Linda T.

    Verified purchase

    Reviewed 22/01/2024, United Kingdom.

    Choosing y laptop was simple with the filters available on the search. Delivery was very quick, although DPD left it outside beside my bins in the rain. The actual setup of the laptop was as easy as any other these days. I'm not that happy to be forced in the first instance to do everything via the cloud now, but can make changes if I want. Would prefer not to have to though. Laptop itself is in extremely good condition (was classed as good) and very fast and therefore an ideal replacement for my ridiculously slow old one!

    Dell Latitude 3510 15-inch (2020) - Core i5-10210U - 32GB - SSD 1 TB QWERTY - English

    Condition

    Good

    Purchased

    09/01/2024

  • Israel O.

    Verified purchase

    Reviewed 04/09/2023, United Kingdom.

    It's been good so far. The product arrived in good condition as advertised. I'm two weeks into using the Laptop and haven't cause for alarm. I'm keeping an eye on the battery tho, cos it's not so great according to my DELL Assistant checks, but it's been okay so far.

    Dell Latitude 7390 13-inch (2017) - Core i7-8650U - 16GB - SSD 256 GB QWERTY - English

    Condition

    Good

    Purchased

    19/08/2023

  • Sarah W.

    Verified purchase

    Reviewed 13/04/2026, United Kingdom.

    Hp EliteBook 830 G8 13-inch (2021) - Core i5-1145G7 - 16GB - SSD 256 GB QWERTY - English

    Condition

    Good

    Purchased

    20/03/2026

  • Mali D.

    Verified purchase

    Reviewed 20/11/2025, United Kingdom.

    The device is in amazing condition, easy to set up and works perfectly.

    Hp ZBook Firefly 15 G7 15-inch (2020) - Core i7-10610U - 32GB - SSD 1 TB QWERTY - English

    Condition

    Excellent

    Purchased

    06/11/2025

  • Nicholas N.

    Verified purchase

    Reviewed 17/11/2025, United Kingdom.

    As described and well packed. Did have to update the BIOS but not a big deal.

    Dell OptiPlex 7010 SFF Core i5-13500 2.5 - SSD 512 GB - 16GB

    Condition

    Excellent

    Purchased

    01/11/2025

  • Gifty agyeiba A.

    Verified purchase

    Reviewed 16/11/2025, United Kingdom.

    Very good

    Dell XPS 9310 13-inch (2020) - Core i7-1165G7 - 32GB - SSD 1 TB QWERTY - English

    Condition

    Excellent

    Purchased

    05/11/2025

266 products