PhonesDirect.com

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 6 years

Overall rating

15,890 verified reviews

Rating details

  • Accessories

    4.1/5

  • Appearance

    4.4/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Overall performance

    4.3/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Ali Y.

    Verified purchase

    Reviewed 07/07/2025, United Kingdom.

    I think the phone is amazing phone iPhone 14 Pro but I have still not gotten back my £260 back from Back Market who do I contact at this point? I have tried everything that I could. please let me know who I can contact as soon as as possible.

    iPhone 14 Pro 128GB - Space Black - Unlocked

    Condition

    Fair

    Purchased

    25/06/2025

  • Marnie W.

    Verified purchase

    Reviewed 11/06/2025, United Kingdom.

    I'm very happy with my new mobile. It will take me a while to master it. There is absolutely nothing wrong with it. I am an 80 plus year old and a non-technophile but I'll get there before too long. Do you recondition people as well?

    iPhone 12 64GB - Blue - Unlocked

    Condition

    Good

    Purchased

    26/05/2025

  • Sade G.

    Verified purchase

    Reviewed 21/05/2025, United Kingdom.

    Honestly, I couldn’t be happier. Still getting used to the typing as I moved from iPhone to Android back in 2018. Bought the SE from BackMarket last year for work which works perfectly fine, it’s just too small. This phone is excellent and the battery is amazing - I did opt for a new battery on mine anyway. Typing is a bit sticky on the iPhone 15 Pro Max but that’s apparently a thing. I had to google it. All in all, I love that I got a refurbed phone that is practically new, this makes me conscious super happy!

    iPhone 15 Pro Max 512GB - Blue Titanium - Unlocked

    Condition

    Excellent

    Purchased

    02/05/2025

  • Фархат М.

    Verified purchase

    Reviewed 05/05/2025, United Kingdom.

    It was my first experience buying a second hand iPhone but I didn’t regret, the iPhone looks like new and work same as new so i’am very happy, will buy another iPhone in the future. Thank you

    iPhone 16 Pro 256GB - Natural Titanium - Unlocked

    Condition

    Excellent

    Purchased

    20/04/2025

  • Susan H.

    Verified purchase

    Reviewed 04/05/2025, United Kingdom.

    Service from BackMarket was exemplary. I ordered my iPhone from them on Tuesday and it arrived two days later. I opted for the IPhone 13 Pro ‘good condition’ with new battery and I have to say it’s condition appears excellent. Not a mark on it. The battery is charging to 100%. Very happy with everything about it.

    iPhone 13 Pro 128GB - Silver - Unlocked

    Condition

    Good

    Purchased

    23/04/2025

  • Rachael O.

    Verified purchase

    Reviewed 29/04/2025, United Kingdom.

    was a bit skeptical at first about getting a refurbished iPhone but it was way way better that I expected. not even a single scratch or dent on the phone and it works perfectly. kudos to phones direct

    iPhone 13 Pro 256GB - Sierra Blue - Unlocked

    Condition

    Excellent

    Purchased

    25/04/2025

  • Sylvia F.

    Verified purchase

    Reviewed 10/02/2025, United Kingdom.

    Very please with my phone, even classed as reconditioned lt looks brand new beautiful condition, delivery was very impressive as it arrived in a couple of days, so impressed my husband bought one too.

    iPhone 13 Pro Max 128GB - Alpine Green - Unlocked

    Condition

    Good

    Purchased

    30/01/2025

  • Samantha T.

    Verified purchase

    Reviewed 22/12/2024, United Kingdom.

    My first time purchasing a refurbished phone and I can honestly say that I am converted and will never buy a new phone again! Back Market sent me exactly what was described on their website and I am very happy with my phone!

    iPhone 12 64GB - Purple - Unlocked

    Condition

    Good

    Purchased

    02/12/2024

  • Sandra G.

    Verified purchase

    Reviewed 10/11/2024, United Kingdom.

    This is the 3rd time I have purchased from BM and once again I have had an awesome experience. I'm delighted with my purchase and with customer service support to return another phone I had inadvertently purchased. I always suggest people try BackMarket reconditioned phones because of my own experience.

    iPhone 12 64GB - Purple - Unlocked

    Condition

    Good

    Purchased

    26/10/2024

  • John N.

    Verified purchase

    Reviewed 22/04/2026, United Kingdom.

    Excellent… I ordered the Good Condition one and it came better than expected. 99% No scratches apart from just one micro scratch on the screen at the ear 👂🏽 piece. Battery 83% capacity. Works GREAT, like New. I’m VERY HAPPY with my choice 10/10 👍🏾👍🏾👍🏾… The pictures are with Screen Protector, Camera Lens Protector and Phone Cover Case.

    iPhone 14 Plus 128GB - Blue - Unlocked

    Condition

    Good

    Purchased

    06/04/2026

180 products