After two incorrect deliveries (wrong specification), I was understandably frustrated. However, customer support handled the situation professionally, issued full refunds promptly, and provided a discount code to help me place a new order.
On the third attempt, I finally received the correct device, and everything is working as expected.
The only improvement I would suggest is allowing customers to confirm key specifications with the seller before shipping, as this would help avoid repeated issues.
Overall, I appreciate the support team’s efforts to resolve the situation.