Fonehouse Services Ltd

Seller reviews, items and info

Approved seller with 4.4/5 Stars ratingTrusted on Back Market for 2 years

Overall rating

318 verified reviews

Rating details

  • Battery

    4.2/5

  • Shipping

    4.6/5

  • Lens & Camera

    4.5/5

  • Accessories

    4.1/5

  • Packaging

    4.4/5

  • Overall performance

    4.4/5

  • Appearance

    4.5/5

Reviews

  • Claire S.

    Verified purchase

    Reviewed 27/01/2026, United Kingdom.

    The order & delivery process was simple. The delivery even got expedited by a day. As it happened I no longer needed the device, therefore I requested a return under the terms of the sale. This was equally simple and straightforward. After receiving some terrible customer service by a major worldwide airline, where I lost my original device (and this one was going to replace it), the service provided by BackMarket and PhoneHouse has been impeccable and a breath of fresh air, how customer service should be, by it just working Thank you very much team BackMarket & PhoneHouse

    iPhone 16 Pro 128GB - Desert Titanium - Unlocked

    Condition

    Excellent

    Purchased

    09/01/2026

  • Victor J.

    Verified purchase

    Reviewed 04/11/2026, United Kingdom.

    Delivered in perfect condition and working perfectly

    iPhone 14 Pro 128GB - Deep Purple - Unlocked

    Condition

    Excellent

    Purchased

    23/10/2026

  • Junaid A.

    Verified purchase

    Reviewed 05/05/2025, United Kingdom.

    The battery timing is good. The phone is in good condition. I was never satisfied from any point to be honest but this one is fine. I’m really satisfied.

    Honor 20 Pro 256GB - Silver - Unlocked

    Condition

    Fair

    Purchased

    25/04/2025

  • Daniel C.

    Verified purchase

    Reviewed 19/04/2026, United Kingdom.

    the device arrived boxed and sealed. Nothing to suggest that I wasn't getting a new phone. No damage, no indication of anyone else using it. The Google Pixel 10 Pro Fold is a fantastic phone. Much better than my Samsung Galaxy Ultra. Given I paid less than half the retail price I am completely happy with the experience.

    Google Pixel 10 Pro Fold 256GB - Blue - Unlocked

    Condition

    Excellent

    Purchased

    03/04/2026

  • Alagi J.

    Verified purchase

    Reviewed 27/03/2026, United Kingdom.

    I don’t know what to say or from where to start I bought this item in excellent condition and it feels like I went to the Apple Store and just bought it from there that’s how pristine it looks amazing product amazing company thank you BackMarket

    iPhone 16 Plus 128GB - Ultramarine - Unlocked

    Condition

    Excellent

    Purchased

    25/03/2026

  • Alex I.

    Verified purchase

    Reviewed 17/03/2026, United Kingdom.

    I got the delivery after 3 days of ordering it, which i think was very impressive. The phone works like a charm. I'm most impressed by the battery which for it's size i thought it would not be this good. The only "problem" i had with it is that i ordered the titanium jet black colour and i got just the black colour(it has a sort of aluminium finish on the sides and the jet black is completely black), but i contacted support and they offered me a few options to solve this issue and i got £80 refund for it, so not a big deal. Great service and great phone! Good job guys!

    Galaxy S25 Ultra 512GB - Titanium Jet Black - Unlocked

    Condition

    Excellent

    Purchased

    28/02/2026

  • Claudia andrea O.

    Verified purchase

    Reviewed 09/03/2026, United Kingdom.

    Is amazing, perfect condition, battery 100% and no signs of use. This is the third iPhone that I buy on Back Market and never disappoints.

    iPhone 17 Pro 256GB - Silver - Unlocked

    Condition

    Excellent

    Purchased

    26/02/2026

  • Rory B.

    Verified purchase

    Reviewed 03/05/2026, United Kingdom.

    The phone condition is what you would expect for an excellent, however i was expecting more than 85% battery if I'm honest. I paid the extra to get the Excellent one, i was expecting at least 90% battery health if not more. I got an excellent iPhone 11 from back market a few years ago and it was 95%. Apart from that I'm satisfied with the phone and thats why I've given 4 instead of 5 stars. I use back market for all my phones and kids phones it's never normally an issue.

    iPhone 14 Pro Max 1000GB - Space Black - Unlocked

    Condition

    Excellent

    Purchased

    28/04/2026

  • Andrew P.

    Verified purchase

    Reviewed 07/08/2026, United Kingdom.

    Arrived within 24hrs and the S24 was in pristine condition.

    Galaxy S24 Ultra 512GB - Grey - Unlocked

    Condition

    Excellent

    Purchased

    29/07/2026

  • Anthony H.

    Verified purchase

    Reviewed 21/07/2026, United Kingdom.

    It arrived very well packaged and upon opening it is exactly as described. The phone switched on properly and the setting up as a replacement was straightforward. Everything is working properly and runs without getting too warm I am very pleased with this purchase

    iPhone 16 Pro 512GB - Black Titanium - Unlocked

    Condition

    Excellent

    Purchased

    15/07/2026

72 products

VAT number

GB440131941

Seller registration number

14734167

Trade register number

14734167

Legal address

Fonehouse Services LtdUnit 5 Bracknell Enterprise CentreBracknellRG12 1NFUnited Kingdom

Seller's country of origin

United Kingdom