Fonehouse Services Ltd

Seller reviews, items and info

Approved seller with 4.4/5 Stars ratingTrusted on Back Market for 1 year

Overall rating

221 verified reviews

Rating details

  • Overall performance

    4.4/5

  • Appearance

    4.4/5

  • Accessories

    4.2/5

  • Battery

    4.2/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.4/5

  • Shipping

    4.6/5

Reviews

  • Claire S.

    Verified purchase

    Reviewed 27/01/2026, United Kingdom.

    The order & delivery process was simple. The delivery even got expedited by a day. As it happened I no longer needed the device, therefore I requested a return under the terms of the sale. This was equally simple and straightforward. After receiving some terrible customer service by a major worldwide airline, where I lost my original device (and this one was going to replace it), the service provided by BackMarket and PhoneHouse has been impeccable and a breath of fresh air, how customer service should be, by it just working Thank you very much team BackMarket & PhoneHouse

    iPhone 16 Pro 128GB - Desert Titanium - Unlocked

    Condition

    Excellent

    Purchased

    09/01/2026

  • Angela M.

    Verified purchase

    Reviewed 30/03/2026, United Kingdom.

    I am totally in love with this phone, the price was amazing! Customer service amazing! Delivery amazing!! The phones working beautifully. So happy with it and the customer service was incredible, I honestly couldn't give this company anything to improve on 🙃✨

    Google Pixel 8 128GB - Rose Gold - Unlocked

    Condition

    Excellent

    Purchased

    19/03/2026

  • Alex I.

    Verified purchase

    Reviewed 17/03/2026, United Kingdom.

    I got the delivery after 3 days of ordering it, which i think was very impressive. The phone works like a charm. I'm most impressed by the battery which for it's size i thought it would not be this good. The only "problem" i had with it is that i ordered the titanium jet black colour and i got just the black colour(it has a sort of aluminium finish on the sides and the jet black is completely black), but i contacted support and they offered me a few options to solve this issue and i got £80 refund for it, so not a big deal. Great service and great phone! Good job guys!

    Galaxy S25 Ultra 512GB - Titanium Jet Black - Unlocked

    Condition

    Excellent

    Purchased

    28/02/2026

  • John C.

    Verified purchase

    Reviewed 01/02/2026, United Kingdom.

    Super fast delivery and phone works well. It’s in good condition and only has a couple of marks on the aluminium bezel where someone has levered the phone open to replace the screen. When I powered the phone on I got a message saying that the screen needed to be calibrated. When I hit the calibration button a message came up saying that the screen was not a genuine Apple part so couldn’t be calibrated. It seems to work okay but I wasn’t sure whether to report the issue or not. I’ll keep an eye on the performance and contact BackMarket if it causes a problem. Otherwise it has been fine.

    iPhone 16 Pro 128GB - White Titanium - Unlocked

    Condition

    Fair

    Purchased

    18/01/2026

  • Annie I.

    Verified purchase

    Reviewed 09/01/2026, United Kingdom.

    I experienced no problem with my purchase. The phone looks like new. I am still learning how to use my new device. There are lots of interesting features that are new to me even though I have previously had an android.

    Google Pixel 8 Pro 128GB - Beige - Unlocked

    Condition

    Excellent

    Purchased

    19/12/2025

  • Junaid A.

    Verified purchase

    Reviewed 05/05/2025, United Kingdom.

    The battery timing is good. The phone is in good condition. I was never satisfied from any point to be honest but this one is fine. I’m really satisfied.

    Honor 20 Pro 256GB - Silver - Unlocked

    Condition

    Fair

    Purchased

    25/04/2025

  • Robert T.

    Verified purchase

    Reviewed 28/12/2024, United Kingdom.

    Bought for my granddaughter and she absolutely loves it. Although refurbishing it looks and works like brand new and is in fantastic condition I’m extremely pleased with the purchase, A great buy at a great price

    iPad 9.7" (2017) 5th gen 128 GB - Wi-Fi - Space Gray

    Condition

    Excellent

    Purchased

    07/12/2024

  • Nitin C.

    Verified purchase

    Reviewed 29/01/2026, United Kingdom.

    Great service and exceptional phone, at a very good price. Always look first at back market before looking elsewhere... Only delivery (Royal mail) let the side down with lost items and late deliveries.

    Google Pixel 9 Pro Fold 256GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    14/01/2026

  • Sean C.

    Verified purchase

    Reviewed 05/01/2026, United Kingdom.

    Exactly as expected, and delivered the next day! The phone is very fast and no lag, as if new. A coupe motor marks to be expected in fair condition, well worth going for this condition given the look and performance.

    Galaxy S21 Ultra 5G 128GB - Black - Unlocked

    Condition

    Fair

    Purchased

    02/01/2026

  • Filip S.

    Verified purchase

    Reviewed 07/05/2025, United Kingdom.

    “I recently bought a phone and I’m very satisfied with it. It works great and even arrived earlier than I expected. Overall, a very good experience!thank you !!!

    Galaxy A14 5G 64GB - Black - Unlocked

    Condition

    Fair

    Purchased

    01/05/2025

32 products