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Seller reviews, items and info

Approved seller with 4/5 Stars ratingTrusted on Back Market for 9 months

Overall rating

21 verified reviews

Rating details

  • Battery

    2.5/5

  • Lens & Camera

    2.5/5

  • Shipping

    4.4/5

  • Accessories

    2.5/5

  • Packaging

    3.8/5

  • Overall performance

    3.9/5

  • Appearance

    3.8/5

Reviews

  • Ludi M.

    Verified purchase

    Reviewed 23/03/2026, United Kingdom.

    very impressed and nice surprise to have the keyboard and the pen - it wasn't written specifically that it was included. Very pleased with the packaging and the condition - I cant really any signs of use, so very happy thank you !

    Microsoft Surface Pro 9 13-inch (2022) - Core i7 - Gen 12 (U) - 16GB - SSD 256 GB QWERTY - English

    Condition

    Good

    Purchased

    11/03/2026

  • Teresa J.

    Verified purchase

    Reviewed 17/04/2026, United Kingdom.

    I’ve been wanting my own games console for years. I borrowed an Xbox once but it wasn’t for me. I borrowed a ps4 and I was hooked. And I couldn’t believe the price on this site. Amazing. So good I thought, “I’d be okay with losing that much if it’s a scam”. And when I set it up it wouldn’t turn on at first (and I thought, “oh here we go”) but that was my stupid fault for not pushing the power cable in properly. It works like a dream! I download my game and now I can catch up. Delighted! And it only had one scuff on the underside of the console. Otherwise, nothing wrong whatsoever. Oh and it was delivered a couple days early!

    PlayStation 4 500GB - Black

    Condition

    Good

    Purchased

    10/04/2026

  • Gesiye M.

    Verified purchase

    Reviewed 28/06/2026, United Kingdom.

    good

    HP ProBook 440 G8 14-inch (2021) - Core i5 - Gen 11 (G) - 8GB - SSD 256 GB QWERTY - English

    Condition

    Excellent

    Purchased

    13/06/2026

  • Greg B.

    Verified purchase

    Reviewed 17/08/2026, United Kingdom.

    Whilst the laptop arrived in the physical condition I was expecting for a device graded as “Good”, with a few small chips around the corners and a very minor scratch on the screen that is only really visible when the display is off, I was perfectly happy with that. What I was less impressed with was the condition it arrived in from a preparation point of view. The laptop was quite dirty and clearly needed a proper clean, particularly around the keyboard. It was an easy enough fix, but I would have expected basic cleaning to be part of the refurbishment process. More concerning was that the laptop was still linked to the previous user’s work account. Because of this, I had to download a Windows image and carry out a complete reinstall myself in order to properly wipe the machine and set it up from scratch. The laptop was purchased for my mother, who is not particularly computer savvy, and had I not been there to sort this out for her, she would have had absolutely no idea how to get around the issue. Downloading a Windows image, creating installation media on another device and reinstalling the operating system is not something an average customer should reasonably be expected to do when buying a refurbished laptop that is supposedly ready to use. From what I understand, all laptops are supposed to go through a 100-point inspection regardless of cosmetic grade, and the company specifically lists both “cleanliness” and “data deletion” as part of that process. Unfortunately, in my case, neither appears to have been carried out properly. The laptop itself is perfectly adequate and, once cleaned and wiped, I’m happy with the device. However, the refurbishment and quality-control side of the service was disappointing and is ultimately where this purchase loses points.

    Dell Latitude 5430 14-inch (2022) - Core i5 - Gen 12 (U) - 16GB - SSD 256 GB QWERTY - English

    Condition

    Good

    Purchased

    05/08/2026

  • Mark M.

    Verified purchase

    Reviewed 29/06/2026, United Kingdom.

    first time using backmarket and was shocked how fast and how good the quality of the 3ds was. very happy

    Nintendo 3DS - Blue

    Condition

    Good

    Purchased

    18/06/2026

  • Damian C.

    Verified purchase

    Reviewed 12/02/2026, United Kingdom.

    Ordered a different phone that was in good condition but wouldn’t charge. Customer Service was superb all the way through the return process. Ordered the above and exactly as described with no problems. Teaching an 85yo to use it is less easy.

    iPhone SE (2020) 128GB - White - Unlocked

    Condition

    Excellent

    Purchased

    15/01/2026

  • Chris C.

    Verified purchase

    Reviewed 30/11/2025, United Kingdom.

    Absolutely delighted with this laptop, really in far better aesthetic condition than expected for the price. Solid, silent, responsive and reliable so far. Couldn't be happier with this deal.

    Dell Latitude 3400 14-inch (2018) - Core i3-8145U - 8GB - SSD 128 GB QWERTY - English

    Condition

    Fair

    Purchased

    17/11/2025

  • Nichola F.

    Verified purchase

    Reviewed 29/01/2026, United Kingdom.

    Controller arrived packaged very poorly (no box just bubble wrap) brought this controller as I wanted to reshell it. Upon opening the controller the battery is extremely swollen and does not hold charge. The board inside the controller was not secured. The buttons are of very poorly quality and rattle and click very loudly. Very disappointed with the quality for a refurbished controller. If that wasn’t bad enough the thumb sticks were dirty and disgusting.

    Controller Nintendo Switch Nintendo Indeca Pro Controller Switch

    Condition

    Excellent

    Purchased

    26/01/2026

  • Neil M.

    Verified purchase

    Reviewed 04/06/2026, United Kingdom.

    All good set it up added up to and exisitng installation no issues filled the the Audio gap so thought the property seam less audio where ever you go. It said the product was excellent , there was a small cut in the front top of the speaker , but nothing to stop it working and where it was going to be placed you would not notice so kept it as they are a good speaker , very quick delivery....

    Sonos PLAY:1 Speakers - Black

    Condition

    Excellent

    Purchased

    20/05/2026

  • Finn R.

    Verified purchase

    Reviewed 20/03/2026, United Kingdom.

    Quick delivery, perfect condition!

    Switch 32GB - Red/Blue

    Condition

    Good

    Purchased

    18/03/2026

13 products