Customer reviews

719 verified reviews in the last 24 months.

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  • F

    Fernando Q.

    Purchased on the 17 March 2024

    Verified purchase

    I bought a 1TB iPhone 14 Pro in Excellent condition and received a brand new handset (inside and out), with 100% battery health (I hadn't asked for it to be replaced). The reconditioner was Wowphone, from Valencia. And I want to leave this review because it has been an excellent experience that I want to thank in writing. Unfortunately it was me who made a mistake when choosing the model, because for the use I currently give to the terminal, the battery capacity was not enough for me, so I had to return it and opt for the Pro Max with all the pain in my heart (because the terminal was impeccable and I liked its size much more). Don't think that the battery was bad or not original: first of all, I went to the Apple Store and they confirmed that the battery was original, it was 100% healthy and had a few charge cycles (which coincided with the number of days I had had the phone). In other words, the handset was brand new. The return experience was also very good, with a full refund. I will definitely use Back Market again in the future and, if I can, I will buy from Wowphone (I even tried to look on the refurbisher's purchase page to see if he had a Pro Max, but I didn't get it). Any...

    Translated from Spanish

    Item

    iPhone 14 Pro 1000GB - Negro Espacial - Libre

    Condition

    Excellent

    Reviewed in Spain on 3 April 2024

  • L

    Laura A.

    Purchased on the 10 March 2024

    Verified purchase

    I've waited a few weeks to write this review and after this time using the refurbished iPhone 13 Pro, I have to say I'm delighted. I bought the phone as a 1TB in excellent quality, and I have to say that the only thing you can tell this phone is refurbished is that it had a tiny scratch on the metal on the side (you had to look very closely) and the battery health was 89%. Even so, using it a lot, because I use it for work, the battery lasts me a day and a bit. The cameras work perfectly and so does the rest of the terminal. I was a bit scared to invest so much money in a refurbished phone because I had my doubts but I will definitely do it again. I would definitely recommend it.

    Translated from Spanish

    Item

    iPhone 13 Pro Max 1000GB - Plata - Libre

    Condition

    Excellent

    Reviewed in Spain on 28 March 2024

  • J

    Julia D.

    Purchased on the 24 December 2023

    Verified purchase

    The phone arrived as new (I bought it in excellent condition), not even half a fingerprint on it. The packaging is safe. I have had it for just over 2 months and have not seen any faults, battery 100% (I added a new one). It's the first refurbished I've bought and I doubt I'll buy a new phone again after this experience. Thank you very much!

    Translated from Spanish

    Item

    iPhone 13 Pro 1000GB - Oro - Libre

    Condition

    Excellent

    Reviewed in Spain on 7 March 2024

  • J

    Julio S.

    Purchased on the 1 January 2024

    Verified purchase

    Well, I am very happy. I wanted to try the "refurbished" concept and the truth is that this test has convinced me. The organisation of Back Market has also surprised me, from the delivery of the product to the facilities for sending my old mobile. I will definitely keep all this in mind for future occasions.

    Translated from Spanish

    Item

    iPhone 14 Pro 256GB - Morado Oscuro - Libre

    Condition

    Good

    Reviewed in Spain on 14 January 2024

  • F

    Florent L.

    Purchased on the 27 December 2023

    Verified purchase

    Excellent as usual I'd say! Having taken my 3rd iphone from back market in "perfect condition" I can say that you shouldn't hesitate to make this economic and financial gesture. The service is as fast and good as ever! Be careful to check if the reconditioning organisations are verified but very rare worries on them ^^

    Translated from French

    Item

    iPhone 13 Pro Max 256 Go - Graphite - Débloqué

    Condition

    Excellent

    Reviewed in France on 7 January 2024

  • S

    Sergio C.

    Purchased on the 10 December 2023

    Verified purchase

    Like new, really. The quality of the refurbished one is impressive. What I was most afraid of was the health of the battery and it came in at 97%. If I have to put some but to the purchase is that it does not come with original packaging, in the end you are also investing a lot of money and it comes in a cardboard box without more.

    Translated from Spanish

    Item

    iPhone 14 Pro 256GB - Morado Oscuro - Libre

    Condition

    Excellent

    Reviewed in Spain on 26 December 2023

  • A

    Adelina D.

    Purchased on the 21 November 2023

    Verified purchase

    Delivery in 1 day, the phone is in perfect condition as on the ad the only downside is that I received with 92% on the state of the battery and it has since dropped to 89%. I've been using the phone all day and it's not a problem. After all, it's a refurbished phone, so don't expect anything new.

    Translated from French

    Item

    iPhone 13 Pro 512 Go - Graphite - Débloqué

    Condition

    Excellent

    Reviewed in France on 30 November 2023

  • M

    Margot H.

    Purchased on the 18 January 2024

    Verified purchase

    I ordered on the site being afraid because it is a reconditioned, I am bluffer by the work the phone is nickel. I took it in perfect condition with a new battery nickel too. I ordered it around 2pm and had it the next day at 11am. The packaging, however, is not bubble wrap and it's put in a cardboard box. You have to be careful when you remove it so that it doesn't fall on the floor and bim, it's broken :(... I'm very pleased with the service. Merciii ;)

    Translated from French

    Item

    iPhone 14 Plus 128 Go - Lumière Stellaire - Débloqué

    Condition

    Excellent

    Reviewed in France on 1 February 2024

  • M

    Marie-charlotte S.

    Purchased on the 1 October 2023

    Verified purchase

    First of all, the back market team: thank you for your humour, it's always a pleasure to smile when I receive your emails. Secondly, it's been a few weeks since I received my iPhone 13 mini. Very happy with my purchase! Delivery on time and without any problems (DHL delivery person super nice!) The iPhone is as described. This is the first time I've bought a refurbished iPhone, I hope it will last over time but for now I'm delighted and needless to say it's a huge change compared to the iPhone 6S I had before! Looking forward to hearing from you!

    Translated from French

    Item

    iPhone 13 mini 512 Go - Lumière Stellaire - Débloqué

    Condition

    Fair

    Reviewed in France on 15 October 2023

  • M

    Mariam S.

    Purchased on the 4 April 2024

    Verified purchase

    I'm delighted with my Galaxy Buds 2 purchase. Perfect noise reduction. The product is brand new and boxed. Fast charging time. Pairing with my Huawei top. Thanks Back Market

    Translated from French

    Item

    Ecouteurs Intra-auriculaire Bluetooth Réducteur de bruit - Galaxy Buds 2

    Condition

    Excellent

    Reviewed in France on 5 April 2024