Vertical Passage LTD's customer reviews

Overall rating

256 verified reviews

Rating details

  • Overall performance

    4.5/5

  • Appearance

    4.5/5

  • Packaging

    4.8/5

  • Shipping

    4.7/5

Reviews

  • D W.

    Verified

    Reviewed 30/11/2025, United Kingdom.

    Lovely fit with screen protection nice case . Phone was like it was brand new! So pleased with it. Kept updated on delivery. Would definitely use this company again.

    Condition

    Excellent

    Purchased

    15/11/2025

  • Michael F.

    Verified

    Reviewed 03/10/2025, United Kingdom.

    Iphone 14 this time, previously have had an Iphone 12, an Ipad and a MacBook. So as you can see I am a satisfied regular customer. All of these devices were in superb condition and promptly delivered. Great service from Back Market - as usual

    Condition

    Excellent

    Purchased

    12/09/2025

  • Helen B.

    Verified

    Reviewed 18/08/2025, United Kingdom.

    Brilliant service, arrived early, in great condition,just 2 small scratches on screen which doesn’t affect use of key pad, screen saver is excellent. Will definitely recommend Back Market to friends & family 😁

    Condition

    Excellent

    Purchased

    28/07/2025

  • William david H.

    Verified

    Reviewed 02/12/2024, United Kingdom.

    Buying technology is not my favourite thing so it was a delight to find Back Market. The process was transparent and simple. The ethics of the company are commendable in recycling technology. I am delighted with my refurbished phone and the service I received. Back Market will be my provider of choice for the future. Keep up the good work!

    Condition

    Excellent

    Purchased

    20/11/2024

  • Trevor E.

    Verified

    Reviewed 10/08/2025, United Kingdom.

    I bought the iPhone 12 for my stepson ready for starting secondary school in September. Buying from Back Market was easy and the delivery was very quick indeed. The description of condition was accurate (I bought the 'Excellent' grade and it looks and functions like new. The smile on his face well expressed his delight. The screen protector supplied was unfortunately for an iPhone 14. It seemed too small and then I noticed on the package that it was designed for the different model and as for the case I'm not sure but I know that my wife has obtained a different black case for him. Hence the four stars - otherewise it would definitely be a five star rating. Apart from the apparent mishap with at least one of the accessories all parties are extremely pleased with the purchase and the service. Would recommend Back Market and purchase again when necessary.

    Condition

    Excellent

    Purchased

    29/07/2025

  • Stuart R.

    Verified

    Reviewed 06/07/2025, United Kingdom.

    Very pleased, admittedly it’s the same as my old one, but I was very happy with that one too! Only suggestion is that it’s also the same as many other peoples phones. Maybe supply some jaunty stickers for the back to make it more identifiable. I use my Ducati club badge but you could provide a range of OEM stickers or supplier advertising opportunities?

    Condition

    Excellent

    Purchased

    09/06/2025

  • Alexander S.

    Verified

    Reviewed 18/08/2025, United Kingdom.

    The phone arrived the very next day, and that's unusual for the High Highlands of Scotland, the advert said the phone was in fair condition, there were actually a couple of minor scratches on the back of the case.

    Condition

    Excellent

    Purchased

    31/07/2025

  • Peter M.

    Verified

    Reviewed 10/02/2025, United Kingdom.

    I phone 12 arrived in 2 days of ordering. Arrived in great condition with no visible marks or scratches. This is the fourth item purchased from back market and I’ll continue to use them as always satisfied.

    Condition

    Excellent

    Purchased

    28/01/2025

  • Gavin M.

    Verified

    Reviewed 31/08/2025, United Kingdom.

    Battery life is not good, can’t loose 40% over night

    Condition

    Excellent

    Purchased

    20/08/2025

  • Sarah F.

    Verified

    Reviewed 05/12/2025, United Kingdom.

    The delivery was very quick and the case was very nice but I didn’t end up using it as I want a case that also protects the camera lens & this one, although is raised around the camera lens, does not actually cover them.

    Condition

    Excellent

    Purchased

    07/11/2025