Vertical Passage LTD's customer reviews

Buying technology is not my favourite thing so it was a delight to find Back Market. The process was transparent and simple. The ethics of the company are commendable in recycling technology. I am delighted with my refurbished phone and the service I received. Back Market will be my provider of choice for the future. Keep up the good work!

Brilliant service, arrived early, in great condition,just 2 small scratches on screen which doesn’t affect use of key pad, screen saver is excellent. Will definitely recommend Back Market to friends & family 😁

I bought the iPhone 12 for my stepson ready for starting secondary school in September. Buying from Back Market was easy and the delivery was very quick indeed. The description of condition was accurate (I bought the 'Excellent' grade and it looks and functions like new. The smile on his face well expressed his delight. The screen protector supplied was unfortunately for an iPhone 14. It seemed too small and then I noticed on the package that it was designed for the different model and as for the case I'm not sure but I know that my wife has obtained a different black case for him. Hence the four stars - otherewise it would definitely be a five star rating. Apart from the apparent mishap with at least one of the accessories all parties are extremely pleased with the purchase and the service. Would recommend Back Market and purchase again when necessary.

Very pleased, admittedly it’s the same as my old one, but I was very happy with that one too! Only suggestion is that it’s also the same as many other peoples phones. Maybe supply some jaunty stickers for the back to make it more identifiable. I use my Ducati club badge but you could provide a range of OEM stickers or supplier advertising opportunities?

The phone arrived the very next day, and that's unusual for the High Highlands of Scotland, the advert said the phone was in fair condition, there were actually a couple of minor scratches on the back of the case.

New refurbished iPhone 13 Pro is excellent and the deal I got on my trade in was fair and exactly as the original offer value.

I phone 12 arrived in 2 days of ordering. Arrived in great condition with no visible marks or scratches. This is the fourth item purchased from back market and I’ll continue to use them as always satisfied.

An amazing company to deal with. Plenty of choice. I chose an iPhone 14 in excellent condition and it was absolutely immaculate. Bought the phone for my husband who isn’t very tech savvy. He got the phone up and running with no trouble and loves it. I don’t have any negative comments to make as the purchase was so easy and delivery so fast.

My purchased phone arrived quickly and was in good condition. However the documents required could be clarified and explained clearly what is required for a quick exchange refund. Regarding the purchase it was not clear that a phone cover was included at an extra cost in the phone purchase and what clearly annoyed me was that I had purchased a nonreturnable cover from Amazon for £12. I believe your cost was £18.

The items were as described, service was prompt and prices are great. I liked being able to have a reliable source of reconditioned equipment, as recommended by a family member