ThinkTech IT Services Ltd's customer reviews

Overall rating

52 verified reviews

Rating details

  • Overall performance

    4.6/5

  • Appearance

    4.8/5

  • Packaging

    4.9/5

  • Shipping

    5/5

Reviews

  • Daniel R.

    Verified

    Reviewed 22/04/2025, United Kingdom.

    Delivery was prompt and the laptop was well-packaged. The device was as advertised. I am very please with my Microsoft Surface Laptop Go 12-inch (2020). The screen is perfect (no marks, scratches or dead pixels). The system is nippy/slick and has what appears to be a fresh installation of Windows 11 Pro (great!). The only downside is the existing battery life (approx 3h tops). I suspected up front that the battery life would be on the low side given that the device is about 5 years old. This is not a deal breaker as I mostly use it plugged in anyway. As far as I can tell, it should not be too much bother to swap out the old battery for a new 3rd-party battery.

    Condition

    Good

    Purchased

    04/04/2025

  • James C.

    Verified

    Reviewed 21/05/2025, United Kingdom.

    Was hesitant to buy but was reassured by a friend who had recommended your company. I’m thoroughly impressed on every level. Every stage was as easy as you could imagine. I received my keyboard earlier than expected and in perfect working order. I’ll be back for more business in the future

    Condition

    Fair

    Purchased

    02/05/2025

  • Adam K.

    Verified

    Reviewed 07/05/2025, United Kingdom.

    Great laptop that looks and performs like new and at a fantastic price too. Goods were packaged well and delivery was made on time and full tracking is provided. This is my second item from this company and absolutely no issues, I would definitely recommend if looking for some tech stuff.

    Condition

    Good

    Purchased

    22/04/2025

  • Ellen M.

    Verified

    Reviewed 13/04/2025, United Kingdom.

    Incredibly pleased with this purchase it has allowed to me to freelance (I'm an Architect) and it handles all the software really well from a graphics card perspective. Very fast. Would defo recommend, really fast delivery too!

    Condition

    Good

    Purchased

    03/04/2025

  • Raage S.

    Verified

    Reviewed 04/06/2025, United Kingdom.

    I’m really happy with this refurbished laptop! It arrived in great condition, works smoothly, and performs just like new. Excellent value for the price—highly recommended!

    Condition

    Good

    Purchased

    16/05/2025

  • Timothy B.

    Verified

    Reviewed 03/10/2025, United Kingdom.

    Very happy with BackMarket. The Surface Pro 7 was delivered promptly and it all works as advertised.

    Condition

    Fair

    Purchased

    30/08/2025

  • Russell K.

    Verified

    Reviewed 19/11/2025, United Kingdom.

    It arrived early, well packaged and great condition. I managed to set it up quite quickly and all is good

    Condition

    Good

    Purchased

    30/10/2025

  • Vince B.

    Verified

    Reviewed 18/11/2025, United Kingdom.

    It's absolutely beautiful,just can understand how to work with Word and Excel 🙈😁 Also I have no idea is the version supported a Office 365...or how can I upgrade it?

    Condition

    Good

    Purchased

    04/11/2025

  • Sydney B.

    Verified

    Reviewed 20/11/2025, United Kingdom.

    The laptop was in amazing condition, I was very impressed however after setting it up it crashed and had difficulties turning on/booting up. The windows logo would appear and then disappear. Eventually it would turn back on only to crash again unexpectedly. I have returned the item to get it replaced, hopefully the issue is resolved.

    Condition

    Fair

    Purchased

    05/11/2025

  • Nick H.

    Verified

    Reviewed 06/07/2025, United Kingdom.

    third time I've bought hardware from Back Market and third time I've been impressed. the Surface Pro I bought was only in good condition but I couldn't find a mark on it!

    Condition

    Good

    Purchased

    25/06/2025