Samsung S24 Ultra was delivered faster than expected. It was really new and looks like brand new with all the factory screen covers. I will recommend Back Market to any one looking for electrical gadgets.

I had never heard of Back Market before and was a little apprehensive about placing an order, but my concerns were totally unfounded. The phone I selected was rated as in excellent condition and arrived very quickly. When I opened the parcel, the phone was in almost mint condition. I say "almost" as there was a very tiny mark on the side of the case, less than 1mm in size. The phone works perfectly and within minutes I was transferring my data from my old phone. I contacted Back Markets customer support just after the order was place with a couple of questions and they respond very quickly and are extremely helpful. I would have no problem recommending Back Market to anyone wanting to buy a refurbished device based on my experience.

What a great idea. Fantastic customer service. The phone I received was as good as new. Everything about this experience was great. My wife and I will buy any future mobile phones from BackMarket. Thank you!!

The phone I got is like brand new, absolutely brilliant, I do like back market for a new second hand phone

My wife's nearly new phone arrived safely but in extremely flimsy packaging. One end of the package was open but thankfully the phone was still in excellent condition. It works well and she has had no problems with it at all. This is our second phone purchased on back market and both times the packaging has been the same, flimsy and not as secure as we would like. It wouldn't stop us shopping for more tech on back market.

Very satisfied 💯👌

Item is dirty, does not work, is the wrong colour and has not been reset. The earphones have turned up absolutely filthy, clearly have not been refurbished at all, they are not the white & blue set I purchased, they also do not even work. The right earbud has a chirping noise and minimal to no volume, which after some research is often due to how dirty & unmaintained they are. Pairing the item it crops up with the previous persons name, clearly hasn't been reset despite how easy the process is. A health hazard.

At first everything was smooth and easy. Upon receiving the item I noticed I'd been sent the correct device but with the incorrect storage, in a phone with no expandable storage options losing half of the internal is a big deal. I contacted and returned the item, still smooth and easy. I got a notification that the seller had received my item and my replacement request on the Wednesday, on the Friday following I messaged for an update where I was told that it would be Monday at the latest. Come Tuesday am I again asked for an update, I was told at 9am they had contacted the seller and will let me know asap. 4:30pm Tuesday I again asked for an update. The reply came 10am Wednesday I get the new tracking info and an apology. Thursday I check the tracking in the AM and PM nothing, Friday 4pm I got a new message saying something has gone wrong with Tracking and that I can request a new device or a refund, as I'm really in need of the device I asked again for a replacement. Customer service has been fine but the experience as a whole has put me off from using this service again.

The phone is generally really good for the price but I was disappointed it didn't state the phone does not have an nfc feature, so I am unable to make payments with my phone

Great phone. Arrived promptly and is like new. Battery lasts for 2 days with heavy use and no issues at all. Very happy with my purchase.