Customer reviews

Overall rating

243 verified reviews

Rating details

  • Overall performance

    4.3/5

  • Appearance

    4.5/5

  • Accessories

    4.4/5

  • Battery

    4.4/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.6/5

  • Shipping

    4.5/5

Reviews

  • Paul R.

    Verified

    Reviewed 11/11/2024, United Kingdom.

    ace couldn't be much happier, little disappointed either the phones camera but no fault of the apps. I recommend backmarket to all of my friends in needs of a tech upgrade or even if they're just selling they're old stuff.

    Condition

    Excellent

    Purchased

    28/10/2024

  • Robert J.

    Verified

    Reviewed 11/10/2024, United Kingdom.

    using back market for a 3rd time now. always excellent service, price, communication and support. Why waste your hard earned cash on a new device, when you can get a perfect almost new one from here at the fraction of the price and much better honest service.

    Condition

    Excellent

    Purchased

    05/10/2024

  • Alex H.

    Verified

    Reviewed 11/02/2024, United Kingdom.

    This will sound a bit like a paid for review, but I got a Google pixel 8 pro for under £700 and it is like a brand new phone. I can't fault it. I was unsure about going for a 2nd hand/refurb, but I genuinely will not buy a new phone again now.if you're considering it, just go for it. Worst case, you can return it within 30 days anyway.

    Condition

    Excellent

    Purchased

    30/01/2024

  • Bärbel R.

    Verified

    Reviewed 03/12/2023, United Kingdom.

    Wohooo, I am so glad I went down the road of getting a refurbished device as replacement of my old phone. It was a pleasure using the website and finding my new "old" Pixel 6. The delivery was even faster than anticipated and it arrived on my birthday. Great service and a way forward to reduce landfill. Thank you!

    Condition

    Excellent

    Purchased

    23/11/2023

  • David F.

    Verified

    Reviewed 25/01/2024, United Kingdom.

    I'm very pleased with my Samsung smart watch 5pro. It arrived very quickly, and like brand new. It didn't come with wireless charger, but I expected that from reading reviews on BackMarket. Well packaged and so easy to set up.

    Condition

    Excellent

    Purchased

    10/01/2024

  • Niamh B.

    Verified

    Reviewed 24/12/2023, United Kingdom.

    My S22plus broke, after looking at specs, ordered this which is pretty much just a good apart from the optical zoom. It's a great phone. Ordered in excellent condition and came boxed with plastic seals. Seemed completely new. Saved 200 pounds instead of buying from retailer or Samsung and got the same new product. Great service

    Condition

    Excellent

    Purchased

    12/12/2023

  • Gillian B.

    Verified

    Reviewed 05/04/2024, United Kingdom.

    Needed a new phone as my previous one didn't have enough storage. Chose a refurbished phone as you get value for money and was not disappointed. Although I was sent a different colour to what I ordered I was very impressed in fact it looks like a new phone there's not a mark on it and it works perfectly and as I have bought a phone case for it the colour doesn't matter.

    Condition

    Excellent

    Purchased

    13/03/2024

  • Mark S.

    Verified

    Reviewed 04/03/2024, United Kingdom.

    Could not be happier, received my mint condition phone the very next day and was able to transfer everything smoothly. The phone itself looks brand new with not one scratch or any sign of use. I will be 100000% be using Back Market again.

    Condition

    Excellent

    Purchased

    20/02/2024

  • Julian S.

    Verified

    Reviewed 05/02/2024, United Kingdom.

    I couldn't be more pleased with my Samsung A54. It arrived quickly and was clearly brand new, being in its sealed box. It was ready to go and I soon had it set up and transferred all my data, apps etc from my previous phone. The phone itself has met all my expectations. I highly recommend Back Market!

    Condition

    Excellent

    Purchased

    23/01/2024

  • Harry H.

    Verified

    Reviewed 03/02/2024, United Kingdom.

    Honestly it feels as though the watch-which was excellent condition- had just been a gift someone opened and then decided they didn't want immediately. It's spotless and if it had been in plastic wrap I'd have been convinced it was brand new

    Condition

    Excellent

    Purchased

    15/01/2024