RECOMM's customer reviews

Overall rating

830 verified reviews

Rating details

  • Overall performance

    4.3/5

  • Appearance

    4.4/5

  • Accessories

    4.1/5

  • Battery

    4.1/5

  • Lens & Camera

    4.4/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Richard S.

    Verified

    Reviewed 28/07/2025, United Kingdom.

    As a first phone for my son, this has made a really big difference to what he could have. We wanted to stick with Apple as the parental controls are linked to our own phones and, price-wise, this is the only way we could go. The phone is spotless and has 95% battery life. Perfect for my son!

    Condition

    Excellent

    Purchased

    15/07/2025

  • Paul F.

    Verified

    Reviewed 01/09/2025, United Kingdom.

    Excellent no problems, looks like a new phone, not a mark on it. This is the 3rd iPhone I’ve purchased from Back Market over the last few years never had a problem excellent service.

    Condition

    Excellent

    Purchased

    19/08/2025

  • Simon E.

    Verified

    Reviewed 14/04/2025, United Kingdom.

    This is second time using Back Market and again, my experience was excellent. Overall, my experience with Back Market had been great. I received a high-quality reconditioned mobile phone in excellent condition, the purchasing process was smooth and efficient, and the customer service was commendable.

    Condition

    Excellent

    Purchased

    28/03/2025

  • David J.

    Verified

    Reviewed 23/03/2025, United Kingdom.

    Phone is in excellent condition - cannot tell that it is reconditioned. Delivered in very short period of time. Set up was easier that I thought it would be and it performs very well. Battery charge is held for a lot longer than I expected (only had earlier iPhone previously).

    Condition

    Fair

    Purchased

    07/03/2025

  • Peter T.

    Verified

    Reviewed 29/05/2025, United Kingdom.

    Purchased a reconditioned Galaxy Xcover 5 which are tougher phones. Arrived on time in good packaging, worked immediately and was in very good condition. Surpassed my expectations, thank you.

    Condition

    Fair

    Purchased

    29/04/2025

  • Richard H.

    Verified

    Reviewed 04/08/2025, United Kingdom.

    This was a present for my dad, who was using an iPhone 6, and he's overjoyed with it. Excellent value; it was in great condition and generally, I was very happy. He didn't want a brand new one, as he doesn't use it that much, so this was perfect.

    Condition

    Excellent

    Purchased

    08/07/2025

  • Benjamin31 W.

    Verified

    Reviewed 24/02/2025, United Kingdom.

    Very happy with my new iPhone XR, cannot complain about the service at all, very easy to use and delivery was absolutely spot on. The device itself came in very good condition and was just what I expected, thanks for everything, jak.

    Condition

    Excellent

    Purchased

    11/02/2025

  • John A.

    Verified

    Reviewed 25/05/2025, United Kingdom.

    Excellent buying experience. Superb product. Very happy. My first ever smart phone and I could not be more pleased. One more thing - you need to give Sagesse Maell a pay rise, one of the most helpful customer service advisers I have ever had. Many companies could leave a thing or two from you. Will definately use Backmarket agsin.

    Condition

    Excellent

    Purchased

    14/05/2025

  • Gyabaah F.

    Verified

    Reviewed 08/07/2025, United Kingdom.

    The item arrived neat and sound Good carrier service No fault detected yet Thanks

    Condition

    Excellent

    Purchased

    07/07/2025

  • Jean H.

    Verified

    Reviewed 12/10/2023, United Kingdom.

    Needed to update myself as it would seem you cannot now live without an iphone. Bought a reconditioned iphone7 from Backmarket with my fingers crossed. Absolutely delighted with the condition and working of the phone, together with the service and follow up from Backmarket. I am now a reconditioned 77 year old! Thank you Backmarket. Brilliant. Jean Hawker.

    Condition

    Excellent

    Purchased

    13/09/2023