: customer reviews

Overall rating

330 verified reviews

Rating details

  • Overall performance

    4.1/5

  • Appearance

    4.2/5

  • Accessories

    4/5

  • Battery

    4/5

  • Lens & Camera

    4.3/5

  • Packaging

    4.2/5

  • Shipping

    4.4/5

Reviews

  • Mark M.

    Verified

    Reviewed 21/07/2025, United Kingdom.

    I bought this for my son as a temporary replacement as his previous iPhone 6s was damaged and the battery depleted Having received this today battery condition of 95% straight out of the box and son could set it up by himself and the phone it’s self I would suggest is better than fair the condition is immaculate

    Condition

    Fair

    Purchased

    18/07/2025

  • Mariyah J.

    Verified

    Reviewed 12/05/2025, United Kingdom.

    amazing, good quality for the price sometimes it doesn't work whilst on charge but that's the only downside for 128gb and around 86 pound I can't really complain bought it as a gift for my little sister she loves it for school, Roblox and watching Netflix

    Condition

    Fair

    Purchased

    29/04/2025

  • Brittany R.

    Verified

    Reviewed 31/01/2024, United Kingdom.

    I was hesitant about buying a new phone from a company I hadn’t heard of, but this was a thoroughly easy service. The bonus of it being refurbished to help the environment was the cherry on the cake. I have been recommending BackMarket to my friends.

    Condition

    Excellent

    Purchased

    13/01/2024

  • Adam M.

    Verified

    Reviewed 24/08/2025, United Kingdom.

    ALL PERFECT EXEPT THE BOTTOM IS LOOSE FO4 CHARGING. I COULD SEND IT BACK AND THEY WILL REPLACE BUT I CBA, BOUGHT A WIRELESS CHARGER INSTEAD. MAINS STILL WORKS WITH SOME FIDDLING. AT £120 FOR GALEXY S20 KKOWING I COULD REQUEST ANOTHER BUT CBA I REALLY CANT COMPLAIN.. SHOULD BE 4-5 STARS REALLY

    Condition

    Fair

    Purchased

    11/08/2025

  • Simon R.

    Verified

    Reviewed 13/07/2025, United Kingdom.

    Delighted in everyway, the phone is immaculate the service fantastic, 100% delighted, super quick delivery

    Condition

    Excellent

    Purchased

    02/07/2025

  • Paula F.

    Verified

    Reviewed 11/07/2025, United Kingdom.

    It’s an old slloooooowww phone but it’s what we needed for my dad when his broke and we didn’t have time to get a smaller sim. It was delivered fast and works fine for its age. My only gripe is that it was grubby and needed cleaning.Thank you.

    Condition

    Fair

    Purchased

    12/06/2025

  • Jenny R.

    Verified

    Reviewed 25/09/2023, United Kingdom.

    I chose the cheapest Samsung I could find online for my son. I am expecting it to get lost or broken, so keeping the cost down was important. I bought a phone in "fair" condition and to be honest, for the price I paid, my expectations were low. I was sent a phone in much better condition than I expected. The battery life is spot on. I am very pleased with everything from the range of choice Back Market offer, the prices and the speed of delivery. All round

    Condition

    Fair

    Purchased

    09/09/2023

  • Jane S.

    Verified

    Reviewed 16/06/2024, United Kingdom.

    The outside of the package said "Good" which I took to mean the condition of the case. I was wrong. It was immaculate! I bought this for my partially sighted husband who has had goodness knows how many problems with things meant for those with physical & sight problems. This is fab. All he wants is there and no scrolling through to get xyz, he just needs to press on the screen or use siri. I've now bought him a casing & screen to military standards - it needs to be; one of his last ones, drowned in hot cocoa. Full marks on speed of deleivery

    Condition

    Good

    Purchased

    06/06/2024

  • Bruce E.

    Verified

    Reviewed 03/03/2025, United Kingdom.

    Hi, I have recently purchased an iPhone through you and it’s faulty. I have tried to report this but I’m getting nowhere because my account says I haven’t bought anything yet. I need to speak to someone as the 30 days return is about to expire. Thanks, Bruce Erickson.

    Condition

    Fair

    Purchased

    14/02/2025

  • Stephen B.

    Verified

    Reviewed 12/03/2023, United Kingdom.

    I was slightly sceptical of what my phone would be like... but can honestly say it exceeded my best hopes!! It is like brand new... not a mark or scratch and the battery life seems to indicate a new battery too! Unexpectedly a charger was included in the box! Delivery was a day earlier than promised... so what's not to like! Order emails were clear and accurate... when my wife needs a new phone... it'll be a Back Market refurbishment for sure!!!

    Condition

    Excellent

    Purchased

    23/02/2023