PhonesDirect.com's customer reviews

First time using this website recommended by my daughter and I will definitely visit again. Totally happy with my refurbished iPhone 14, excellent condition, easy to use and the whole buying and trading in process was great! Thank you x

Day 1 Review 1. New battery ( Yay 🥳) 2. 2nd day delivery ( Yay 🥳) 3. Very easy and smooth process ( Yay 🥳) 4. paid with klarna 😉🤭 ( Yay 🥳) 5. scratches on the edges (Nay 😒) [but i think that's acceptable as I went for "Good" and not for "Premium"] 6. Overall I am pretty much satisfied with the quick and efficient service. The phone works great. That's all I could say after using it for the first 15hours and the battery is still 50+.

Another brilliant purchase from a really good company providing refurbished tech. My iPhone 13 Pro Max looked like it had come straight from the factory. Pristine, all working and such speedy delivery. Cannot recommend Backmarket enough.

Good price for quality refurbished iPhone 14. Happy with Back Market service too! Much better than buying brand new. Chose a ‘Very Good’ level of refurbishment which is great. Barely a mark on the casing and screen is perfect. Fully functional. Only thing is - the battery was guaranteed to be ‘at least 85%’ of original charging capacity. And that’s what it is - 85% 🤷 (My wife’s new phone though from Back Market has a brilliant 98%!!!) Luck of the draw!

My wife needed a new iphone as her old one had packed up, I have never bought a reconditioned phone before so this is my first time using Backmarket, I chose the iphone 13 pro max, and decided to use the staff pick of good, I was naturally apprehensive about it. The phone turned up the next day and I was blown away by the condition, very hard to see any marks on it whatsoever, so happy with it that I am now about to order a Pixel 8 Pro for myself, again in good condition, fingers crossed it will also be superb. Big thank you to Backmarket and will defineately recommend you to others.

Very pleased with my refurbished iPhone 13 which was received quickly after placing order. Condition is good, as described, and battery life and responsiveness are very substantially improved compared to my previous phone. I have purchased from Back Market previously and trust their service and competitive pricing.

First time buying a refurbished phone, definitely won't be the last time! Chose a 'Good' condition iPhone 11 and it is absolutely immaculate, not a mark on it! Delivered within 2 days, beautifully packaged in a new box with new charging cable. Fantastic job Back Market! Feeling really good about helping the environment and you have certainly helped my bank balance.

I’m really impressed about my purchase. It arrived in amazing condition—honestly, it looks almost brand new. Everything works perfectly, from performance to battery life, and I wouldn’t be able to tell it’s second-hand. The whole buying process was smooth, and the price was much better than buying new. I’m very happy with my purchase and would definitely recommend Back Market to anyone looking for quality refurbished tech at a fair price.

Received the device quickly and securely. Battery was 83% and there was only a little bit of light cosmetic damage on the shell of the phone screen and camera were perfect. Really happy with my purchase will definitely buy refurbished again.

I was honestly a bit sceptical about purchasing a refurbished phone...but I needn't have been!! The whole process was easy & efficient. Delivered on time & the packaging was very good. The phone itself was exactly as described if not better. Battery is good, no scuffs or marks. So far the phone is working perfectly & I have a very happy daughter who's over the moon with her iPhone 14 Pro