PhonesDirect.com

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 6 years

Overall rating

16,699 verified reviews

Rating details

  • Accessories

    4.1/5

  • Appearance

    4.4/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Overall performance

    4.3/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Charley L.

    Verified purchase

    Reviewed 05/11/2025, United Kingdom.

    Coming from someone who has never bought a phone second hand, I decided to upgrade from my Samsung S21 to IPhone 15 Pro Max and I’m not going to buy a new phone again. The phone I bought with “good” quality, battery is 86% health but with no scratches, dents or ANY faults, absolutely perfect. I would suggest just researching who the refurbish company is that does the phone and if they’re good or not. Worth it.

    iPhone 15 Pro Max 256GB - Blue Titanium - Unlocked

    Condition

    Good

    Purchased

    20/10/2025

  • Suzette M.

    Verified purchase

    Reviewed 26/09/2026, United Kingdom.

    Phone was in tip top condition and even better than I expected. Would highly r recommend Back Market. Not a scratch or dent in it, despite only being listed as ‘Good’. Fast delivery 🚚

    iPhone 13 Pro Max 128GB - Sierra Blue - Unlocked

    Condition

    Good

    Purchased

    14/09/2026

  • Elizabeth C.

    Verified purchase

    Reviewed 19/09/2026, United Kingdom.

    My first iPhone was faulty. It was a problem to get it to work properly. But I sent it back, quite a straight forward process. To erase the phone was a problem because it wouldn’t stay on. With help from the team I got it erased in the end. The replacement came quickly and was working perfectly.

    iPhone 14 256GB - Starlight - Unlocked

    Condition

    Excellent

    Purchased

    07/09/2026

  • Cameron J.

    Verified purchase

    Reviewed 13/09/2026, United Kingdom.

    Bought as an emergency call device as I am 81 and live alone. Linked to my phone it will pick up WiFi which I use to make calls as no mobile signal. Watch is in really good condition and I am very pleased with it. The strap was too short but I was always going to replace it anyway. Great service as always.

    Apple Watch Series 9 (2023) GPS + Cellular 41 mm - Aluminium Midnight - Sport band Black

    Condition

    Fair

    Purchased

    02/09/2026

  • Katie W.

    Verified purchase

    Reviewed 28/08/2026, United Kingdom.

    Bought a ‘fair’ condition phone, one tiny mark on the corner of the phone. Otherwise in perfect condition. Bought lots of phones for various members of the family (who can’t be trusted with a brand new phone!) and they are always better then I anticipate from the descriptions provided. Would recommend buying refurbed and from here, for financial, environmental and just common sense reasons.

    iPhone 14 128GB - Midnight - Unlocked

    Condition

    Fair

    Purchased

    17/08/2026

  • Mishal S.

    Verified purchase

    Reviewed 26/06/2025, United Kingdom.

    Day 1 Review 1. New battery ( Yay 🥳) 2. 2nd day delivery ( Yay 🥳) 3. Very easy and smooth process ( Yay 🥳) 4. paid with klarna 😉🤭 ( Yay 🥳) 5. scratches on the edges (Nay 😒) [but i think that's acceptable as I went for "Good" and not for "Premium"] 6. Overall I am pretty much satisfied with the quick and efficient service. The phone works great. That's all I could say after using it for the first 15hours and the battery is still 50+.

    iPhone 14 Pro Max 128GB - Space Black - Unlocked

    Condition

    Good

    Purchased

    23/06/2025

  • Pawel K.

    Verified purchase

    Reviewed 12/08/2026, United Kingdom.

    Highly recommended. I order my phone I think before midday, and around 3 pm next day had been delivered. Good condition, but surprisingly look like brand new. No scratches etc c Batter 100%. Really happy about this purchase. I’ve been testing phone for few days, And I can’t complain! Big5

    iPhone 14 Pro 256GB - Space Black - Unlocked

    Condition

    Good

    Purchased

    04/08/2026

  • Sofiia Z.

    Verified purchase

    Reviewed 26/02/2026, United Kingdom.

    This phone is absolutely STUNNING. I was worried about buying it for the first time second-hand, but I am totally pleased with the purchase. It came in the best condition possible, that for some time I even forgot this phone wasn’t brand new. Delivery was insanely quick—just one and a half days of waiting. The battery was a gamble, but it came with 100% battery capacity. The process of a purchase was simple, they keep updating you with the delivery very frequently. Also came with a type-C cable and a SIM-removing thing, as well as was wrapped very safely in the box. Overall—absolutely happy with my purchase and defo recommend for others to buy their phones from Back Market ;)

    iPhone 16 Pro Max 256GB - Natural Titanium - Unlocked

    Condition

    Premium

    Purchased

    24/02/2026

  • N’issy Y.

    Verified purchase

    Reviewed 08/08/2025, United Kingdom.

    I bought the iPhone 12 Pro in “fair” condition, and I was honestly impressed! The phone arrived quickly and looked much better than I expected. There were only a few small scratches on the screen and edges, but nothing major or distracting. Performance-wise, it’s been smooth, fast, and the battery life is still decent for a used phone

    iPhone 12 Pro 128GB - Silver - Unlocked

    Condition

    Fair

    Purchased

    06/08/2025

  • David M.

    Verified purchase

    Reviewed 19/01/2025, United Kingdom.

    I was pleasantly surprised. Having not opted for a ‘like new’ product, I expected some minor cosmetic damage. This was not the case. The phone is in great condition and so far so good on all other fronts.

    iPhone 13 mini 128GB - Midnight - Unlocked

    Condition

    Good

    Purchased

    09/01/2025

264 products

Seller registration number

08321525

Trade register number

08321525

Legal address

PhonesDirect.comUnit 2, Fulcrum 4WhiteleyPO157FTUnited Kingdom

Seller's country of origin

United Kingdom