PhonesDirect.com's customer reviews

Day 1 Review 1. New battery ( Yay 🥳) 2. 2nd day delivery ( Yay 🥳) 3. Very easy and smooth process ( Yay 🥳) 4. paid with klarna 😉🤭 ( Yay 🥳) 5. scratches on the edges (Nay 😒) [but i think that's acceptable as I went for "Good" and not for "Premium"] 6. Overall I am pretty much satisfied with the quick and efficient service. The phone works great. That's all I could say after using it for the first 15hours and the battery is still 50+.

First time using this website recommended by my daughter and I will definitely visit again. Totally happy with my refurbished iPhone 14, excellent condition, easy to use and the whole buying and trading in process was great! Thank you x

Another brilliant purchase from a really good company providing refurbished tech. My iPhone 13 Pro Max looked like it had come straight from the factory. Pristine, all working and such speedy delivery. Cannot recommend Backmarket enough.

I was pleasantly surprised. Having not opted for a ‘like new’ product, I expected some minor cosmetic damage. This was not the case. The phone is in great condition and so far so good on all other fronts.

My wife needed a new iphone as her old one had packed up, I have never bought a reconditioned phone before so this is my first time using Backmarket, I chose the iphone 13 pro max, and decided to use the staff pick of good, I was naturally apprehensive about it. The phone turned up the next day and I was blown away by the condition, very hard to see any marks on it whatsoever, so happy with it that I am now about to order a Pixel 8 Pro for myself, again in good condition, fingers crossed it will also be superb. Big thank you to Backmarket and will defineately recommend you to others.

I was honestly a bit sceptical about purchasing a refurbished phone...but I needn't have been!! The whole process was easy & efficient. Delivered on time & the packaging was very good. The phone itself was exactly as described if not better. Battery is good, no scuffs or marks. So far the phone is working perfectly & I have a very happy daughter who's over the moon with her iPhone 14 Pro

First time buying a refurbished phone, definitely won't be the last time! Chose a 'Good' condition iPhone 11 and it is absolutely immaculate, not a mark on it! Delivered within 2 days, beautifully packaged in a new box with new charging cable. Fantastic job Back Market! Feeling really good about helping the environment and you have certainly helped my bank balance.

The phone arrived in time. I'm really amazed about the condition of the phone.... It does not really look like a used or refurbished one, the phone is just like a brand new phone The battery is very strong. Will keep buying from back market

My phone arrived in an incredible condition - just like brand new! This was my first refurbished phone purchase and I would always go refurbished moving forward! You are frequently reminded how much energy/ you have reduced for buying refurbished. It is also a lot more affordable and trading in your old phone was so easy. No more old phones sitting at home in a box!

I was very dubious about getting a refurbished phone but am really pleased with the excellent condition of the phone. It arrived quickly and well packed and looks like new . Thank you for a great product .