PhonesDirect.com

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 6 years

Overall rating

16,819 verified reviews

Rating details

  • Accessories

    4.1/5

  • Appearance

    4.4/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Overall performance

    4.3/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Sofiia Z.

    Verified purchase

    Reviewed 26/02/2026, United Kingdom.

    This phone is absolutely STUNNING. I was worried about buying it for the first time second-hand, but I am totally pleased with the purchase. It came in the best condition possible, that for some time I even forgot this phone wasn’t brand new. Delivery was insanely quick—just one and a half days of waiting. The battery was a gamble, but it came with 100% battery capacity. The process of a purchase was simple, they keep updating you with the delivery very frequently. Also came with a type-C cable and a SIM-removing thing, as well as was wrapped very safely in the box. Overall—absolutely happy with my purchase and defo recommend for others to buy their phones from Back Market ;)

    iPhone 16 Pro Max 256GB - Natural Titanium - Unlocked

    Condition

    Premium

    Purchased

    24/02/2026

  • Salvatore Z.

    Verified purchase

    Reviewed 25/10/2026, United Kingdom.

    Great happy with order off iPhone 16 pro look in good condition battery life is on 93 % so great only one light scratch that you can not see much over all good condition so what I pay it was good

    iPhone 16 Pro 128GB - Black Titanium - Unlocked

    Condition

    Good

    Purchased

    17/10/2026

  • Jemimah M.

    Verified purchase

    Reviewed 14/05/2026, United Kingdom.

    Really happy with my phone! Battery health only 93% which I was a bit disappointed with seeing as it was premium condition, but still lasting for a long time throughout the day! It looks and feels like a brand new phone :) such an easy process, was posted to the next day. Traded in my old phone, didn’t get as much as I hoped for but still £100!

    iPhone 16 Pro Max 256GB - Desert Titanium - Unlocked

    Condition

    Premium

    Purchased

    28/04/2026

  • Elizabeth C.

    Verified purchase

    Reviewed 19/09/2026, United Kingdom.

    My first iPhone was faulty. It was a problem to get it to work properly. But I sent it back, quite a straight forward process. To erase the phone was a problem because it wouldn’t stay on. With help from the team I got it erased in the end. The replacement came quickly and was working perfectly.

    iPhone 14 256GB - Starlight - Unlocked

    Condition

    Excellent

    Purchased

    07/09/2026

  • Pawel K.

    Verified purchase

    Reviewed 12/08/2026, United Kingdom.

    Highly recommended. I order my phone I think before midday, and around 3 pm next day had been delivered. Good condition, but surprisingly look like brand new. No scratches etc c Batter 100%. Really happy about this purchase. I’ve been testing phone for few days, And I can’t complain! Big5

    iPhone 14 Pro 256GB - Space Black - Unlocked

    Condition

    Good

    Purchased

    04/08/2026

  • Suzette M.

    Verified purchase

    Reviewed 26/09/2026, United Kingdom.

    Phone was in tip top condition and even better than I expected. Would highly r recommend Back Market. Not a scratch or dent in it, despite only being listed as ‘Good’. Fast delivery 🚚

    iPhone 13 Pro Max 128GB - Sierra Blue - Unlocked

    Condition

    Good

    Purchased

    14/09/2026

  • Charley L.

    Verified purchase

    Reviewed 05/11/2025, United Kingdom.

    Coming from someone who has never bought a phone second hand, I decided to upgrade from my Samsung S21 to IPhone 15 Pro Max and I’m not going to buy a new phone again. The phone I bought with “good” quality, battery is 86% health but with no scratches, dents or ANY faults, absolutely perfect. I would suggest just researching who the refurbish company is that does the phone and if they’re good or not. Worth it.

    iPhone 15 Pro Max 256GB - Blue Titanium - Unlocked

    Condition

    Good

    Purchased

    20/10/2025

  • Ethisham M.

    Verified purchase

    Reviewed 04/11/2026, United Kingdom.

    The fact that I bought this on back market outlet in heavily used condition scared me but to be absolutely honest it’s like I opened a brand new phone the body is in new condition no scratches missing paint or dents The screen has deep scratches but nothing that a screen protector doesn’t cover and I was very pleased to find out the device has never been opened so I retain its original parts and it internal protection

    iPhone 13 128GB - Blue - Unlocked

    Condition

    Fair

    Purchased

    30/10/2026

  • Alex B.

    Verified purchase

    Reviewed 21/05/2026, United Kingdom.

    I bought the premium option. I have used it for about 2 weeks so far and it works as expected, had no physical flaws, and normal battery health. Really pleased with the product so far.

    iPhone 17 256GB - Black - Unlocked

    Condition

    Premium

    Purchased

    02/05/2026

  • John N.

    Verified purchase

    Reviewed 22/04/2026, United Kingdom.

    Excellent… I ordered the Good Condition one and it came better than expected. 99% No scratches apart from just one micro scratch on the screen at the ear 👂🏽 piece. Battery 83% capacity. Works GREAT, like New. I’m VERY HAPPY with my choice 10/10 👍🏾👍🏾👍🏾… The pictures are with Screen Protector, Camera Lens Protector and Phone Cover Case.

    iPhone 14 Plus 128GB - Blue - Unlocked

    Condition

    Good

    Purchased

    06/04/2026

265 products

Seller registration number

08321525

Trade register number

08321525

Legal address

PhonesDirect.comUnit 2, Fulcrum 4WhiteleyPO157FTUnited Kingdom

Seller's country of origin

United Kingdom