Phones Direct UK's customer reviews


1,646 verified reviews in the last 6 months.

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  • S

    Shaun B.

    Purchased on the 3 November 2023

    Great refurbished iPhone 12, fast delivery and a good price. As described in good condition with no marks to the screen, however I keep getting an alert in settings saying it may have a non apple battery. This isn’t an issue, just wish the red 1 would go off the settings app. Overall a good purchase and would use this company again and recommend them.
    iPhone 12 64GB - Black - Unlocked

    Reviewed in United Kingdom on 19 November 2023

  • I

    Iqbal K.

    Purchased on the 15 April 2024

    iPhone 13 Pro Max 256GB (Good Condition) Battery health 85℅ bought it from Phones Direct UK first time buy a phone from backmarket. Fast delivery, well package, the phone got a 4 star because of some scratch on the sideline and It's all the time notifying that you have a non-genuine camera part in your phone, maybe they change the camera which is non genuine.but the camera works fine 👍That much can be expected from a refurbished phone. all though i like this phone, i hope I'll come back to backmarket again 👍
    iPhone 13 Pro Max 256GB - Silver - Unlocked

    Reviewed in United Kingdom on 17 April 2024

  • A

    Anna P.

    Purchased on the 27 March 2024

    Superb customer online service from Back Market. Very competitive price. Fantastic reconditioned iPhone 13, despite choosing one described as 'Fair'. The bodywork is in perfect condition. A great upgrade from my old iPhone 7. Ordered in the afternoon & delivered the next day! Thank you :0)
    iPhone 13 128GB - Pink - Unlocked

    Reviewed in United Kingdom on 10 April 2024

  • L

    Lesley W.

    Purchased on the 14 March 2024

    Ordered a refurbished iPhone 11 pro. The phone came from Phones Direct in one of their boxes and was packaged well. To be fair the phone was as described and in excellent condition no scratched or marks on the case or screen, in fact it looked like a brand new phone. I haven't had an iPhone before because I usually use Samsung but I loved the phone and tried it for ten days, unfortunately it kept shutting down and starting back up for no reason, hence the 4*. This happened about six times that I know of in the ten days I had it, while web browsing and also during a phone call and a WhatsApp call. I suspect it was happening more often when I was not actually using it and I did not know. Rather than fuss about with repairs I've sent it back for a refund because it is well within the 30 days and I did not want to lose my right of a refund. The returns process was simple and I've just had a message to say that it's been delivered back to them, so now I'm just waiting for my refund. To be honest I think I was just unlucky this time so as soon as my refund hits my bank account I'll try again and order another one to replace it, maybe a different colour to make sure I don't get the sam...
    iPhone 11 Pro 256GB - Midnight Green - Unlocked

    Reviewed in United Kingdom on 28 March 2024

  • O

    Orsolya N.

    Purchased on the 3 March 2024

    I recently purchased an iPhone 13 Pro in good condition from Back Market, and I must say, my experience has been nothing short of exceptional. Initially apprehensive about the device's condition, I was pleasantly surprised by the outstanding quality and reliability of both the product and the service provided by Back Market. First and foremost, the device exceeded my expectations. Despite my concerns about potential visible scratches, I was delighted to find absolutely none upon its arrival. The iPhone 13 Pro I received was in immaculate condition, and it arrived within 2 days of ordering. The battery life is 90%, which is fantastic. I wholeheartedly recommend Back Market to anyone in search of high-quality refurbished devices backed by exceptional customer service.
    iPhone 13 Pro 128GB - Silver - Unlocked

    Reviewed in United Kingdom on 11 March 2024

  • M

    Mandy D.

    Purchased on the 25 January 2024

    I bought the iPhone 11 Pro Max for my daughter and she has said the phone is working brilliant and she loves the colour we would recommend anyone to check back market for refurbished phones reasonably prices would recommend to family and fr
    iPhone 11 Pro Max 64GB - Midnight Green - Unlocked

    Reviewed in United Kingdom on 11 February 2024

  • D

    Diccon D.

    Purchased on the 10 January 2024

    The battery isn’t as good as my old ‘work’ iPhone 13. But it lasts all day (so not a huge problem). Apart from that it’s faultless. Great communication from Back Market. And a bargain compared to buying a new one. Refurbished is the way forward.
    iPhone 13 128GB - Midnight - Unlocked

    Reviewed in United Kingdom on 21 January 2024

  • M

    Mark L.

    Purchased on the 31 December 2023

    Got to say how impressed I am with my new IPhone 12 Pro Max…..even though it’s a refurbished phone you wouldn’t actually know it……from delivery, setup to general day to day use I’ve got no complaints……and it’s great to have a battery that doesn’t drain at the drop of a hat…….given the quality I’ll definitely be looking at an Apple Mac as my next purchase.
    iPhone 12 Pro Max 128GB - Graphite - Unlocked

    Reviewed in United Kingdom on 21 January 2024

  • T

    Tracy V.

    Purchased on the 12 December 2023

    I am extremely happy with the IPhone 12 that I bought for my daughter’s Christmas present. She is delighted as well. It’s better than I even expected it to be. Would definitely use Back Market again in the future to purchase a refurbished IPhone.
    iPhone 12 64GB - Green - Unlocked

    Reviewed in United Kingdom on 27 December 2023

  • D

    David F.

    Purchased on the 30 November 2023

    I got a iPhone 13 for my daughter for Christmas, the phone come within 2 days as promised, I was very worried just incase I made a mistake buying a reconditioned phone, there nothing to worry about the phone is like new and the service was top class, I will be happy to use again 💯
    iPhone 13 128GB - Pink - Unlocked

    Reviewed in United Kingdom on 17 December 2023