PhonesDirect.com

Seller reviews, items and info

Approved seller with 4.3/5 Stars ratingTrusted on Back Market for 6 years

Overall rating

16,488 verified reviews

Rating details

  • Accessories

    4.1/5

  • Appearance

    4.4/5

  • Battery

    4.1/5

  • Lens & Camera

    4.5/5

  • Overall performance

    4.3/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Charley L.

    Verified purchase

    Reviewed 05/11/2025, United Kingdom.

    Coming from someone who has never bought a phone second hand, I decided to upgrade from my Samsung S21 to IPhone 15 Pro Max and I’m not going to buy a new phone again. The phone I bought with “good” quality, battery is 86% health but with no scratches, dents or ANY faults, absolutely perfect. I would suggest just researching who the refurbish company is that does the phone and if they’re good or not. Worth it.

    iPhone 15 Pro Max 256GB - Blue Titanium - Unlocked

    Condition

    Good

    Purchased

    20/10/2025

  • Ali A.

    Verified purchase

    Reviewed 30/08/2026, United Kingdom.

    This is the third iPhone I have bought from Back Market, and I am very satisfied. The phone is just like a brand-new device and no different at all. Thank you, Back Market! I highly recommend that everyone buy from them.

    iPhone 16 Pro Max 256GB - Black Titanium - Unlocked

    Condition

    Excellent

    Purchased

    21/08/2026

  • Katie W.

    Verified purchase

    Reviewed 28/08/2026, United Kingdom.

    Bought a ‘fair’ condition phone, one tiny mark on the corner of the phone. Otherwise in perfect condition. Bought lots of phones for various members of the family (who can’t be trusted with a brand new phone!) and they are always better then I anticipate from the descriptions provided. Would recommend buying refurbed and from here, for financial, environmental and just common sense reasons.

    iPhone 14 128GB - Midnight - Unlocked

    Condition

    Fair

    Purchased

    17/08/2026

  • Pawel K.

    Verified purchase

    Reviewed 12/08/2026, United Kingdom.

    Highly recommended. I order my phone I think before midday, and around 3 pm next day had been delivered. Good condition, but surprisingly look like brand new. No scratches etc c Batter 100%. Really happy about this purchase. I’ve been testing phone for few days, And I can’t complain! Big5

    iPhone 14 Pro 256GB - Space Black - Unlocked

    Condition

    Good

    Purchased

    04/08/2026

  • Sofiia Z.

    Verified purchase

    Reviewed 26/02/2026, United Kingdom.

    This phone is absolutely STUNNING. I was worried about buying it for the first time second-hand, but I am totally pleased with the purchase. It came in the best condition possible, that for some time I even forgot this phone wasn’t brand new. Delivery was insanely quick—just one and a half days of waiting. The battery was a gamble, but it came with 100% battery capacity. The process of a purchase was simple, they keep updating you with the delivery very frequently. Also came with a type-C cable and a SIM-removing thing, as well as was wrapped very safely in the box. Overall—absolutely happy with my purchase and defo recommend for others to buy their phones from Back Market ;)

    iPhone 16 Pro Max 256GB - Natural Titanium - Unlocked

    Condition

    Premium

    Purchased

    24/02/2026

  • Ivan N.

    Verified purchase

    Reviewed 27/12/2025, United Kingdom.

    I'm really satisfied with the quality of the product (it was exactly as described in the website). The delivery service was spot on. The phone make my misses eyes shine even brighter this Christmas. Thank you guys. 👌👏🧑‍🎄🎅🎄 10/10 🌟

    iPhone 16 Pro Max 1000GB - Desert Titanium - Unlocked

    Condition

    Premium

    Purchased

    11/12/2025

  • Morenikeji A.

    Verified purchase

    Reviewed 25/08/2026, United Kingdom.

    It is very good it came with 100% battery health no scratches on it very good came as if it was new

    iPhone 15 Pro Max 256GB - Black Titanium - Unlocked

    Condition

    Excellent

    Purchased

    21/08/2026

  • Adnan B.

    Verified purchase

    Reviewed 25/08/2026, United Kingdom.

    ⭐⭐⭐⭐⭐ “Excellent experience with Back Market! The ordering process was smooth, prices were great, and the trade-in option made upgrading very easy. The website was clear, delivery was fast, and customer support was helpful. Highly recommended for anyone looking for quality refurbished phones at good prices.” “Bought an iPhone through Back Market and had a great experience. The phone arrived in excellent condition, exactly as described. The trade-in process was simple, and the payment options with Klarna made it affordable. Very satisfied and would definitely use Back Market again.”

    iPhone 17 256GB - Black - Unlocked

    Condition

    Premium

    Purchased

    16/08/2026

  • Oscar M.

    Verified purchase

    Reviewed 21/08/2026, United Kingdom.

    It breathes like a coup at ninety! Honestly I have a 2018 iPad Pro, I am a traditional visual artist. The mind is infinite, technology is just tools like pencils & brushes. I am a 70s entity so my mindset is different.

    iPad Pro 12.9" (2022) 6th gen 512 GB - Wi-Fi + 5G - Space Gray

    Condition

    Excellent

    Purchased

    13/08/2026

  • Oluwayemisi E.

    Verified purchase

    Reviewed 03/07/2026, United Kingdom.

    The device arrived rightly packed , very neat and also working fine. At 1st I had an issue with the 88% battery life but when I started using It, it doesn’t feel too bad for a used phone. I would recommend back market over and over. It’s sure a good buy .

    iPhone 15 Pro Max 256GB - White Titanium - Unlocked

    Condition

    Good

    Purchased

    23/06/2026

140 products