I ordered one iPhone 14 Pro Max in gold colour and in good condition, but surprisingly it came as an excellent condition with not even a hair line scratch. I’m really very happy with it as it is in perfect condition which looks like a new phone. This order was my second one from back market and I ordered a third one iPhone 13 Pro in blue to give it as a gift. Thank you backmarket

The phone is a lovely colour and it looks fantastic. There is a small mark at the side of one of the cameras but you can hardly see it , and that was a ‘good’ condition phone. I transferred all my data from my old phone with no problems. Really happy with it.

So far so good. Speedy delivery too. Ordered a 'good condition' phone and was not disappointed, no scratches or marks to case or screen. All apps & cameras work ok and not had any problems to date. One downside was applying a screen protector. Took it to a local shop and the owner tried 3 times to put a protector on the screen without bubbles - failed! Although he felt that guilty that he didn't charge me. I can only assume that the phone supplier has change the screen during refurbishment and not used a quality screen. Other than that Back market have always been good value for money.

Very pleased with my new iPhone 14. I opted for good condition and phone arrived in excellent condition. Looks brand new! Simple to set up. Highly satisfied.

Absolutely outstanding service! Kept me informed from beginning to end and offered a very fair price for my old phone. I will be telling anyone who’ll listen, about my experience with Back Market and encourage them to recycle rather than renew.

From the perfect delivery, perfect packaging and perfect condition of the phone, to the data transfer from my old phone and the timely payment from Back Market on recelpt of my old phone, I can only say how happy I am.

Such high quality, will never waste money on latest model again just saved 800 buying the last years phone

Arrived well packaged and on time. Excellent condition and value for money. Very pleased and should be fit for purpose for a good number of years.

quick delivery, phone in great condition for a great price, much better than buying a brand new phone

Having read mixed reviews I decided to give backmarket a shot - some people seem to have had good experiences with their refurbished phones. Unfortunately that wasn't the case for me. The phone arrived, seemed fine but would shut off completely if the battery dropped under 65%...thinking this would be easily fixable with a new battery I agreed to send the phone back to be fixed, only for it to be sent straight back to me the next day having had absolutely nothing done to it. I'm disappointed, I gave them the benefit of the doubt and had agreed to get the phone fixed, but there was no communication about what had been done and ultimately I've just had to ask for a refund. Huge waste of time, and heading elsewhere to purchase my next phone. Also take note there isn't a customer support/service number and normally messages take at least a day to get a response back.