Fonehouse Services Ltd

Seller reviews, items and info

Approved seller with 4.4/5 Stars ratingTrusted on Back Market for 2 years

Overall rating

245 verified reviews

Rating details

  • Battery

    4.2/5

  • Shipping

    4.6/5

  • Lens & Camera

    4.5/5

  • Accessories

    4.1/5

  • Packaging

    4.5/5

  • Overall performance

    4.4/5

  • Appearance

    4.5/5

Reviews

  • Claire S.

    Verified purchase

    Reviewed 27/01/2026, United Kingdom.

    The order & delivery process was simple. The delivery even got expedited by a day. As it happened I no longer needed the device, therefore I requested a return under the terms of the sale. This was equally simple and straightforward. After receiving some terrible customer service by a major worldwide airline, where I lost my original device (and this one was going to replace it), the service provided by BackMarket and PhoneHouse has been impeccable and a breath of fresh air, how customer service should be, by it just working Thank you very much team BackMarket & PhoneHouse

    iPhone 16 Pro 128GB - Desert Titanium - Unlocked

    Condition

    Excellent

    Purchased

    09/01/2026

  • Daniel C.

    Verified purchase

    Reviewed 19/04/2026, United Kingdom.

    the device arrived boxed and sealed. Nothing to suggest that I wasn't getting a new phone. No damage, no indication of anyone else using it. The Google Pixel 10 Pro Fold is a fantastic phone. Much better than my Samsung Galaxy Ultra. Given I paid less than half the retail price I am completely happy with the experience.

    Google Pixel 10 Pro Fold 256GB - Blue - Unlocked

    Condition

    Excellent

    Purchased

    03/04/2026

  • Beth C.

    Verified purchase

    Reviewed 22/04/2026, United Kingdom.

    Received the phone within 48 hours of ordering! I bought this iPhone 15 for my son as a replacement for his old phone. He is beyond happy and the phone works perfectly. Really great service, matched the description perfectly and great price!

    iPhone 15 128GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    08/04/2026

  • Angela M.

    Verified purchase

    Reviewed 30/03/2026, United Kingdom.

    I am totally in love with this phone, the price was amazing! Customer service amazing! Delivery amazing!! The phones working beautifully. So happy with it and the customer service was incredible, I honestly couldn't give this company anything to improve on 🙃✨

    Google Pixel 8 128GB - Rose Gold - Unlocked

    Condition

    Excellent

    Purchased

    19/03/2026

  • John M.

    Verified purchase

    Reviewed 17/04/2026, United Kingdom.

    Best refurbished purchase I ever made. I got the fair condition and the phone does not have a single scratch on it. The screen is either new or has never been used or dropped. The back glass is also flawless without a single scratch. The only signs of wear are some tiny scratches around the usb port. It was also extraordinarily cheap for a 256gb model. This will most likely not cause a problem to anyone but I got a international model specificly one from France. It came with some preinstalled apps from the previous carrier SFR. But it is unlocked to all UK carriers and works perfectly. Also I got the no esim model and it showed up with esim. Great phone will definitely purchase again from here.

    Galaxy A35 256GB - Dark Blue - Unlocked

    Condition

    Fair

    Purchased

    15/04/2026

  • John C.

    Verified purchase

    Reviewed 01/02/2026, United Kingdom.

    Super fast delivery and phone works well. It’s in good condition and only has a couple of marks on the aluminium bezel where someone has levered the phone open to replace the screen. When I powered the phone on I got a message saying that the screen needed to be calibrated. When I hit the calibration button a message came up saying that the screen was not a genuine Apple part so couldn’t be calibrated. It seems to work okay but I wasn’t sure whether to report the issue or not. I’ll keep an eye on the performance and contact BackMarket if it causes a problem. Otherwise it has been fine.

    iPhone 16 Pro 128GB - White Titanium - Unlocked

    Condition

    Fair

    Purchased

    18/01/2026

  • Alex I.

    Verified purchase

    Reviewed 17/03/2026, United Kingdom.

    I got the delivery after 3 days of ordering it, which i think was very impressive. The phone works like a charm. I'm most impressed by the battery which for it's size i thought it would not be this good. The only "problem" i had with it is that i ordered the titanium jet black colour and i got just the black colour(it has a sort of aluminium finish on the sides and the jet black is completely black), but i contacted support and they offered me a few options to solve this issue and i got £80 refund for it, so not a big deal. Great service and great phone! Good job guys!

    Galaxy S25 Ultra 512GB - Titanium Jet Black - Unlocked

    Condition

    Excellent

    Purchased

    28/02/2026

  • Robert T.

    Verified purchase

    Reviewed 28/12/2024, United Kingdom.

    Bought for my granddaughter and she absolutely loves it. Although refurbishing it looks and works like brand new and is in fantastic condition I’m extremely pleased with the purchase, A great buy at a great price

    iPad 9.7" (2017) 5th gen 128 GB - Wi-Fi - Space Gray

    Condition

    Excellent

    Purchased

    07/12/2024

  • Rory B.

    Verified purchase

    Reviewed 03/05/2026, United Kingdom.

    The phone condition is what you would expect for an excellent, however i was expecting more than 85% battery if I'm honest. I paid the extra to get the Excellent one, i was expecting at least 90% battery health if not more. I got an excellent iPhone 11 from back market a few years ago and it was 95%. Apart from that I'm satisfied with the phone and thats why I've given 4 instead of 5 stars. I use back market for all my phones and kids phones it's never normally an issue.

    iPhone 14 Pro Max 1000GB - Space Black - Unlocked

    Condition

    Excellent

    Purchased

    28/04/2026

  • Daisy M.

    Verified purchase

    Reviewed 12/04/2026, United Kingdom.

    It is a brilliant phone. Minor scratches on the metal edges of the phone, which I was hoping would be less after paying for Excellent condition. Apart from that, it is a beautiful phone and all works perfectly. I also really like the battery replacement after 2 years option.

    Google Pixel 9 256GB - Beige - Unlocked

    Condition

    Excellent

    Purchased

    15/03/2026

13 products