Fonehouse Services Ltd

Seller reviews, items and info

Approved seller with 4.4/5 Stars ratingTrusted on Back Market for 2 years

Overall rating

315 verified reviews

Rating details

  • Battery

    4.2/5

  • Shipping

    4.6/5

  • Lens & Camera

    4.5/5

  • Accessories

    4.1/5

  • Packaging

    4.4/5

  • Overall performance

    4.4/5

  • Appearance

    4.5/5

Reviews

  • Claire S.

    Verified purchase

    Reviewed 27/01/2026, United Kingdom.

    The order & delivery process was simple. The delivery even got expedited by a day. As it happened I no longer needed the device, therefore I requested a return under the terms of the sale. This was equally simple and straightforward. After receiving some terrible customer service by a major worldwide airline, where I lost my original device (and this one was going to replace it), the service provided by BackMarket and PhoneHouse has been impeccable and a breath of fresh air, how customer service should be, by it just working Thank you very much team BackMarket & PhoneHouse

    iPhone 16 Pro 128GB - Desert Titanium - Unlocked

    Condition

    Excellent

    Purchased

    09/01/2026

  • Junaid A.

    Verified purchase

    Reviewed 05/05/2025, United Kingdom.

    The battery timing is good. The phone is in good condition. I was never satisfied from any point to be honest but this one is fine. I’m really satisfied.

    Honor 20 Pro 256GB - Silver - Unlocked

    Condition

    Fair

    Purchased

    25/04/2025

  • Geoffrey M.

    Verified purchase

    Reviewed 18/08/2026, United Kingdom.

    First off,the speed at which you replaced my device is remarkable!The S25 is flawless and is perfect!

    Galaxy S25 128GB - Dark Blue - Unlocked

    Condition

    Excellent

    Purchased

    07/08/2026

  • Daniel C.

    Verified purchase

    Reviewed 19/04/2026, United Kingdom.

    the device arrived boxed and sealed. Nothing to suggest that I wasn't getting a new phone. No damage, no indication of anyone else using it. The Google Pixel 10 Pro Fold is a fantastic phone. Much better than my Samsung Galaxy Ultra. Given I paid less than half the retail price I am completely happy with the experience.

    Google Pixel 10 Pro Fold 256GB - Blue - Unlocked

    Condition

    Excellent

    Purchased

    03/04/2026

  • Beth C.

    Verified purchase

    Reviewed 22/04/2026, United Kingdom.

    Received the phone within 48 hours of ordering! I bought this iPhone 15 for my son as a replacement for his old phone. He is beyond happy and the phone works perfectly. Really great service, matched the description perfectly and great price!

    iPhone 15 128GB - Black - Unlocked

    Condition

    Excellent

    Purchased

    08/04/2026

  • Filipe S.

    Verified purchase

    Reviewed 17/10/2026, United Kingdom.

    The S24 is excellent. This is the second phone we have bought from BackMarket and both have been superb. The phones are exactly as described and work perfectly. Really pleased with the phones, the price, the communication and the service (the phones both arrived a day 1 and 2 days early respectively). I will be using BackMarket again. A huge thanks for doing what you do, helping the circular economy and making fantastic phones affordable.

    Galaxy S24 256GB - Yellow - Unlocked

    Condition

    Excellent

    Purchased

    19/09/2026

  • Ahmed M.

    Verified purchase

    Reviewed 20/07/2025, United Kingdom.

    Absolute peak i bought it in fair condition and it arrived like it was in brand new condition and it runs so smoothly and a thing about iphones is that they have terrible battery life. This phone the best battery life ive ever seen on a phone 10/10

    iPhone 13 128GB - Blue - Unlocked

    Condition

    Fair

    Purchased

    09/07/2025

  • Tony P.

    Verified purchase

    Reviewed 01/08/2026, United Kingdom.

    Wasn’t sure about buying a reconditioned phone but good deal so I went for it. I’m beyond pleased with backmarket, great phone, rapid delivery all good !

    iPhone 13 Pro 1000GB - Sierra Blue - Unlocked

    Condition

    Excellent

    Purchased

    10/07/2026

  • Anthony H.

    Verified purchase

    Reviewed 21/07/2026, United Kingdom.

    It arrived very well packaged and upon opening it is exactly as described. The phone switched on properly and the setting up as a replacement was straightforward. Everything is working properly and runs without getting too warm I am very pleased with this purchase

    iPhone 16 Pro 512GB - Black Titanium - Unlocked

    Condition

    Excellent

    Purchased

    15/07/2026

  • John M.

    Verified purchase

    Reviewed 17/04/2026, United Kingdom.

    Best refurbished purchase I ever made. I got the fair condition and the phone does not have a single scratch on it. The screen is either new or has never been used or dropped. The back glass is also flawless without a single scratch. The only signs of wear are some tiny scratches around the usb port. It was also extraordinarily cheap for a 256gb model. This will most likely not cause a problem to anyone but I got a international model specificly one from France. It came with some preinstalled apps from the previous carrier SFR. But it is unlocked to all UK carriers and works perfectly. Also I got the no esim model and it showed up with esim. Great phone will definitely purchase again from here.

    Galaxy A35 256GB - Dark Blue - Unlocked

    Condition

    Fair

    Purchased

    15/04/2026

47 products

VAT number

GB440131941

Seller registration number

14734167

Trade register number

14734167

Legal address

Fonehouse Services LtdUnit 5 Bracknell Enterprise CentreBracknellRG12 1NFUnited Kingdom

Seller's country of origin

United Kingdom