Global Phones's customer reviews

Very happy with my phone! I bought a ‘fair’ quality because budget is tight so it came with 85% battery but this was expected. Other than that, hardly any noticeable flaws. I always buy refurbished and I will definitely be buying from BackMarket again! The shipping kept getting delayed but it arrived within a week.

Tout a été parfait pour moi, le téléphone est venu en parfait état. Il n'y a aucune marque sur le téléphone, l'écran est parfait. La seule chose que je n'ai pas aimé est le cable de chargement qui a l'air d'être de mauvaise qualité et ne rentre pas dans le téléphone bien. Je ne l'utilise donc pas... Je pensais soit acheter un Iphone 13 pro max soit ce téléphone et je ne suis vraiment pas déçu d'avoir choisi celui là.

Great phone for my Dad who is 87. Condition was as new when it arrived and he was so pleased that it was just the same as his old one, just bigger and better with nothing new to learn. The phone arrived promptly with a new lead and was packed very well. Very happy and I will use this company again.

It’s the service and sheer professionalism which makes Back Market stand out. I bought a used phone for a ludicrously good price, which turned out to be as good as new when it arrived. The communication regarding postage and delivery was excellent and the offers of returns, help and warranties if needed are there in black and white. It was my first time using Back Market and they will always be my first port of call from now on. The phone was a Christmas present for my son. Apparently it’s excellent!

The item was as described and indeed in excellent condition. I was a little concerned about delivery as this was a Christmas present and with all the postal troubles, but Back Market delivered with time to spare. Excellent service and communication. Will definitely use again.

Very pleased with this phone. It replaced an iphone 6 which was very old, so no problems using this new one. Good condition, I could not tell it was not brand new. It arrived so fast that I couldn't believe it, as it was straight after Christmas.

First time I have used your site & I must say everything was easily done from the phones discription to the 24 hour delivery i was very impressed especially the 12 month warrenty offered on the i8 phone i puchased have already passed on the praise for your impressive site & service.

Very quick delivery Very good communication about delivery which was brilliant and the phone came in brilliant condition and everything is fantastic with the phone very good company you do what you say I am very happy customer and will order again when I need another phone thank you Mr Austin

The quality of the handset is unbelievable considering it was in the second tier ‘Good’ category, the couple of tiny marks are more than acceptable Delivery was quick and total value for money. I managed to get a bargain after a few wild price fluctuations, the same handset is around 15% more expensive at the time of leaving this review All around, great experience using Back Market

I chose the "excellent" option for the iPhone 12 mini that I ordered and that is reflected on my invoice. However on this review page the condition is listed as "very good" so now I am wondering which one I really got... The case of the device was indeed in excellent condition. However, there is a noticeable scratch on the top right of the screen. Honestly, I don't care about the scratches on the case but a noticeable scratch on the screen, though small, bumps it down to "very good" for me, in this case. So I feel like I have overpaid a bit. However, the phone was a present for someone and they are happy with the condition so I have decided not to do a return since the receiver has already set up the phone and I don't want to make them do the whole process all over again. The rest of the ordering process was great. Ordering, paying (using an international card), and receiving the item was pain free. The shipping was delayed but that was due to DPD's issues so Backmarket or the seller were not at fault at all there. The phone was shipped from the seller very quickly. I would buy again from this market but if the item was for myself, I would be a lot more picky about what is cons...