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6,711 verified reviews in the last 24 months.
Noman ahmad B.
Purchased on the 15 February 2025
Verified purchaseI seriously have a thrilling experience with Back market. I orderd a Fair condition phone when I received the phone it was in excellent condition I was amazed, but the phone had some bootloop and wifi disconnecting issue I send the phone back for a replacement and I received the replacement phone in 4days and it's in fair condition but I can surely say that it's a used phone not a refurbished and I love this thing everything is original even the Spen and it's quite pocket friendly then local market. I'm excited to shop again in future from Bank market and do recommend people to try to buy from them.
Condition
Fair
Reviewed in United Kingdom on 26 February 2025
Javed S.
Purchased on the 23 March 2025
Verified purchaseOrdered a "Good" quality Samsung Galaxy S21 Ultra 5g phone and surprised as its almost like a brand new phone apart from a few cosmetic dints which were expected I suppose. Still to find out how battery performs over time but my wife is quiet impressed with the phone. Would definitely buy another phone from here as they've kept the word on quality of the phone. Keep up the good work and help the planet.
Condition
Good
Reviewed in United Kingdom on 7 April 2025
Md abdul H.
Purchased on the 14 May 2025
Verified purchaseI bought a Google Pixel 6 from Back Market and overall, I’m very happy. The phone’s condition is very good and works smoothly. Battery performance is excellent—lasts all day without issues. The screen is clean and looks almost brand new. However, the sides of the phone have quite a few scratches. It’s not a big deal for me, considering the price I paid. Performance is fast and reliable for daily use. Delivery was quick and the packaging was secure. For a refurbished phone, this is a great deal. I’d definitely recommend Back Market to others.
Condition
Fair
Reviewed in United Kingdom on 25 May 2025
Dimitar K.
Purchased on the 11 April 2025
Verified purchaseI recently purchased a Samsung Galaxy S23 Ultra from Back Market and wanted to share my experience. As someone looking for a high-end smartphone without paying full retail price, Back Market offered exactly what I needed. The ordering process was straightforward and user-friendly. The product listings clearly showed the condition of the device, included accessories, and warranty information. I appreciated the detailed grading system that helped me understand exactly what to expect from my "refurbished" purchase. My Samsung Galaxy S23 Ultra arrived well-packaged and in the condition described on the website. The phone functions perfectly - the powerful Snapdragon processor handles everything I throw at it, and the camera system (especially that 200MP main sensor) takes incredible photos. Battery life has been excellent, and the screen is flawless with no signs of previous use. What really stands out about Back Market is their commitment to sustainable tech. Knowing my purchase extended the life of a premium device while reducing electronic waste made me feel good about my decision. Their customer service was responsive when I had a question about delivery timing. The 12-month ...
Condition
Excellent
Reviewed in United Kingdom on 21 April 2025
Ann B.
Purchased on the 13 June 2025
Verified purchaseExcellent value for money. I ordered an iPhone 13 and was surprised at the excellent condition of the phone, including battery health at 84%. Delivery was timely and secure, and used recyclable packaging, and the phone was easy to set up. I’m very happy that I chose to buy a refurbished phone. I will use Back Market again and will recommend.
Condition
Fair
Reviewed in United Kingdom on 2 July 2025
Bruce H.
Purchased on the 27 June 2025
Verified purchaseI ordered an iPhone 13 in a ‘fair’ condition with a used - standard - battery …. What I received was an absolutely immaculate, pristine and blemish-free phone with a battery which has no problem charging to 100% every time and lasts for days !!! it arrived three days earlier than originally quoted too. I’ve never bought a refurbished phone before - in truth this is the first smartphone I’ve had need to purchase - and so I did so with a degree of apprehension but I am ABSOLUTELY delighted with both the product and the process and would certainly look towards BackMarket again in future
Condition
Fair
Reviewed in United Kingdom on 6 July 2025
Steveo 07 C.
Purchased on the 18 June 2025
Verified purchaseGreat phone, always had a Samsung and not disappointed with the quality of this one. Never had a refurbished phone so will see how it goes. Very happy with the service and how fast from order to delivery as well. Will definitely order from Backmarket again!
Condition
Good
Reviewed in United Kingdom on 2 July 2025
Emma C.
Purchased on the 1 June 2025
Verified purchaseOrdered two Samsung 24+ phones for me and my partner and so far these are fantastic. This is the second lot of phones we have had from Back Market and for a refurbished mobile phone we cannot fault Back Market for quality.
Condition
Fair
Reviewed in United Kingdom on 18 June 2025
Philip B.
Purchased on the 17 June 2025
Verified purchasePurchased this phone for my partners birthday, she's a bit picky when it comes to refurbished equipment, but I shouldn't have worried phone in perfect condition and she loves it.It was despatched the same day and delivered the next.I would recommend you look at phones on here before spending your hard earned cash on a new phone.
Condition
Good
Reviewed in United Kingdom on 2 July 2025
Michael P.
Purchased on the 11 April 2025
Verified purchaseThe screen on my Samsung Galaxy S20 had cracked. I looked to have the screen replaced. The cost would have been £170 for the repair. For a few pounds more I bought a reconditioned Galaxy S22. Superb condition, not a blemish on it (to my eyes) Thoroughly great value. Prompt delivery on the date suggested. My son first put me onto Back market a few years ago. I would certainly not go anywhere else to purchase a replacement mobile. From Back Market the mobiles are as good as new for a fraction of the price of a new mobile. Will definitely recommend Back Market
Condition
Good
Reviewed in United Kingdom on 15 May 2025