Customer reviews

4.4/5

1,952 verified reviews in the last 6 months.

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Overall performance
4.3/5
Appearance
4.3/5
Packaging
4.2/5
Shipping
4.4/5

A
Alexandra M.
Reviewed in United Kingdom on 7 March 2024
5/5
This is the second refurbished product I have purchased from back market and I have not been disappointed. Recently upgraded my old apple to a MacBook Air 2020 and its great - in perfect condition, like new 😊 Would highly recommend this company. Great for the environment too not buying new!
MacBook Air 13.3-inch (2020) - Apple M1 8-core and 7-core GPU - 8GB RAM - SSD 256GB - QWERTY - English
Purchased on the 4 February 2024
J
Jacques T.
Reviewed in United Kingdom on 8 January 2024
4.6/5
I really like the idea of re-using existing kit. We've bought multiple items from backmarket (all apple) and very happy each time - cheaper than the official Apple refurbished ones (and the children will scratch their phones in no time anyway). the MacBook Pro was exactly as advertised; it had one small scratch on the shell however the screen is impeccable. and it was thoroughly cleaned. thank you
MacBook Pro 14.2-inch (2021) - Apple M1 Pro 8-core and 14-core GPU - 16GB RAM - SSD 512GB - QWERTY - English
Purchased on the 26 December 2023
C
Clive L.
Reviewed in United Kingdom on 4 March 2024
5/5
Another great deal from the guys at BackMarket and the teams of refurbishers around the UK; the first were two Apple iPhone SEs that were in excellent condition and work perfectly, and now this impressive Apple MacBook Pro - also excellent condition and not a mark on it. It replaces our 2009 MacBook which still works incredibly well but is slower than a slow thing. The M2 chip on this new one is amazing! Delivery-wise, the MacBook was packaged well by Loop Mobile and arrived sooner than expected Well done Loop, and well done BackMarket
MacBook Pro 14.2-inch (2023) - Apple M2 Pro 10-core and 16-core GPU - 16GB RAM - SSD 512GB - QWERTY - English
Purchased on the 17 February 2024
L
Liam H.
Reviewed in United Kingdom on 30 January 2024
4.4/5
An honest review. Read this if you are unsure. I ordered the MacBook Pro M1 2020 (Very good/Excellent) and overall I'd say im happy with it. It's my first MacBook so there has been a slight learning curve but nothing too difficult. It's great for what I need it for; Photoshop, Premiere Pro and Logic all work fine on the M1 chip. I do feel like the grade I got doesn't fully match the product I received. The apple logo on the back is pretty scuffed as well as there being a few scratches. The scratches are small but they are visible from far away (further than 20cm as listed). Amongst those minor visible defects, unfortunately, the space bar isn't hooked on properly so when I'm typing I have to make sure to slow down a bit in order to hit it properly. From what I can tell, it shouldn't be a difficult fix but I feel like the keys should have been put on properly if I'm paying what I paid at the advertised "excellent quality". Taking into consideration the downsides to this, I feel like it's more then worth it to take a slight hit on the quality as if I were to buy this for brand new I would be paying close to £400 extra. The MacBook functions perfectly. It came at a 168 cycle count ...
MacBook Pro 13.3-inch (2020) - Apple M1 8-core and 8-core GPU - 8GB RAM - SSD 256GB - QWERTY - English
Purchased on the 28 January 2024
F
Feyza A.
Reviewed in United Kingdom on 18 January 2024
4.8/5
Received my MacBook Air in 3 days. First time purchasing a refurbished item so I was a bit nervous. The item came in excellent condition (I payed for excellent as they had a good deal), no scratches or imperfections at all! Works fast and the battery has been lasting me for days. Very happy with my purchase so far. Will definitely come back to back market.
MacBook Air 13.3-inch (2020) - Apple M1 8-core and 7-core GPU - 8GB RAM - SSD 256GB - QWERTY - English
Purchased on the 13 January 2024
R
Rachel B.
Reviewed in United Kingdom on 7 January 2024
4.8/5
My old macbook was a hand-me-down that I gratefully accepted way back in the heady days of 2016 after burglars made off with my laptop. It was born into a pre-tiktok world way back in 2010. It had bare wires sticking out of the charging lead, and the plug adaptor was held together with rubber bands. The backspace button no longer worked, and it long ago declared itself incapable of any more iOS updates. Enter Backmarket! Once I'd made the difficult decision to replace my trusty steed, the speedy delivery left me no time to dwell on my treachery. My new refurbished macbook air is so sleek and sexy, everyone's asking "who is she?" when I walk into the coffee shop with it under my arm. While my ingratitude to my erstwhile companion is a constant weight on my conscience, I am nonetheless overjoyed with my lovely new pal.
MacBook Air 13.3-inch (2020) - Apple M1 8-core and 7-core GPU - 8GB RAM - SSD 128GB - QWERTY - English
Purchased on the 27 December 2023
S
S M.
Reviewed in United Kingdom on 30 November 2023
5/5
I love my MacBook Air. Have always been skeptical about buying refurbished tech, but will be looking here without hesitation in the future and am already recommending the site to friends and family. Very happy indeed!
MacBook Air 13.3-inch (2020) - Apple M1 8-core and 7-core GPU - 8GB RAM - SSD 256GB - QWERTY - English
Purchased on the 10 November 2023
P
Perry G.
Reviewed in United Kingdom on 11 April 2024
5/5
I bought a MacBook Pro M1 16gb RAM. I was initially looking for a MacBook Air but after seeing the deals that BackMarket offered, I was pleased to find I could afford a Pro model. I found that the price was extremely good value for money. I’m not sure why, but at the time of making my order, the Excellect condition model at 512GB was cheaper than the Fair condition model at 256GB. I thought “RESULT”. I purchased the excellent condition model at 512GB storage, and was already pleased by the price and the promise of the condition. The delivery was speedy and on par with the timeframe they provided. Upon receiving the model, I was thrilled to see the condition. There are extremely minor signs of usage, but they are absolutely minute and to be expected with any refurbished item. In the package, there was a handwritten note from the MacBook company that had sent my laptop. It provided details of the product etc, and upon flipping the note over, it read “We’ve given you a 1TB model, enjoy!!”. I was absolutely over the moon to not only receive an excellent condition model, already higher memory and cheaper than expected, but the company had provided me with a 1TB model out of good w...
MacBook Pro 13.3-inch (2020) - Apple M1 8-core and 8-core GPU - 16GB RAM - SSD 512GB - QWERTY - English
Purchased on the 23 March 2024
I
Imogen J.
Reviewed in United Kingdom on 10 March 2024
5/5
My Macbook arrived quickly and I am very impressed with the condition! Minor signs of use but pretty much perfect. It's super quick and battery lasts all day. Will definitely be buying more items from Back Market as it saved so much money. The only issue was the non-apple charger that comes with the laptop, the connection was weak so it kept going on and off charge, had to buy an authentic Apple charger instead and it's now completely fine. Shame I couldn't buy a refurbished Apple charger with the purchase.
MacBook Pro 14.2-inch (2021) - Apple M1 Pro 10-core and 16-core GPU - 16GB RAM - SSD 1000GB - QWERTY - English
Purchased on the 5 March 2024
T
Tia D.
Reviewed in United Kingdom on 6 December 2023
4.8/5
Been using the MacBook now for just over 2 weeks and so far so good. Came at 100% battery capacity and fully sealed in an apple refurbished box. Works just like a brand new one. Only issue is it came with an EU power adapter but for me that wasn’t a problem as I had a spare one lying about. I did invest in the back market protection cover however was still looking to get AppleCare on it. When trying to buy it using the serial number a number of error codes showed up so I guess it’s been disabled by previous owner or tampered with.
MacBook Air 13.3-inch (2022) - Apple M2 8-core and 10-core GPU - 8GB RAM - SSD 256GB - QWERTY - English
Purchased on the 4 December 2023

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