Customer reviews for Refurbished Google Pixel 5

The refurbished phone works perfectly. The whole process of swapping phones was seamless. And I got the trade in price I expected. An excellent service and a brilliantly effective and good value way of replacing a phone while supporting recycling.

I previously had a Google Pixel 5 and loved it. 'Upgraded' to a different brand (a lot more expensive) and hated it. so wanted another Pixel. Ordered from Backmarket. The phone within a couple of days, as new! I'm very happy with it and very impressed with the service. I'll never buy new again!

Bought this phone for my dad as his previous phone was giving trouble. Was initially a bit skeptical buying a refurbished phone but the reviews were great so took the plunge. I must say, the phone has been brilliant! Performing so well, not able to find any physical defect on it. Battery is also great. I’m glad I made this ourchase

Very pleased with BackMarket. I bought a Pixel5 in the "Excellent condition" category. It arrived promptly and looked as if it was brand new. The main reason I was replacing my old phone was to get one with a battery in better condition. Despite the phone being a refurbished one rather than brand new, I cannot fault the battery on it at all and am pleased to still generally have around half the battery left by the end of the day. Will definitely be considering BackMarket for future phone purchases (and pleased to see they also do other devices too).

The device was in pristine condition and works well even after all these years. Feels just like a brand new phone.

No real problems - only mark on this was mid screen but that nearly disappeared with a screen protector. Typical Google you do get a flood of Google must have's that spring up when your trying to do bits quickly. Slowly killing them off. Phone is fast and fun.

Really pleased with quality of refurbished phone. Better than advertised. The camera is excellent and exactly what I wanted. Only 1 slight issue, I would have preferred better packaging when it was delivered. Phone arrived safely but disconcerting only had 1 layer of bubble wrap.

Really Happy with my first Back Market Order. My expectations were very low, but I was surprised to get a mobile with very minimal wear and scratches. The phone looks like its only been used for a few weeks and works perfectly (which is amazing for a 'fair' grade phone). Big Shoutout to the refurbisher "Tech Check Ltd". Really happy with my purchase and highly recommend Back Market.

Very happy with the phone - it was supposed to be 'good', but I would describe it as 'excellent'. Only a very little wear around the camera showed it wasn't brand new. The one issue was that I assumed a refurbished phone would have been cleaned before being sold. The speaker slots were chock-full of a red-brown dust/dirt, as were the crevices around the camera and the depression on the back. I managed to clean it with a pin, toothbrush and blutack, but this should surely not have been left to me.

Unfortunately not quite as good as I was expecting. Having to move on from my old pixel 4a, I decided to go with a refurbished pixel 5, due to its similar size, and improved features. While I can say the condition of the phone is as described, the software issues with the phone sent are causing the phone to be a nightmare. Battery only lasts about half a day, even with next to no use, and there is an echo heard by the person on the other end when making phone calls, with multiple people, causing phone calls to be unbearable. Not much help from back market unfortunately, only options given are to buy a replacement phone while mine is sent off or find someone to borrow from. Not quite sure why the phone can't simply be exchanged, saving me from a second purchase or going without a phone for a period. Lesson learnt, will perhaps use a different second hand phone supplier next time.