Customer reviews for Refurbished Dell 2 in 1 hybrid PCs

I was looking to replace my HP laptop with a smaller device that I could also use as a tablet. On paper, the Dell has everything I needed - plenty of RAM and a decent processor. Unfortunately, on arrival, it has a US keyboard, but has been set up with a UK keyboard in Windows 11. I logged a service request and subsequently returned the laptop. It transpired that these laptops are US spec and also refurbished in the US. The supplier had no equivalent laptops with a UK keyboard, however, they agreed to send me a set of UK keyboard stickers - I was a bit dubious at first, but when they arrived, they were of professional quality. The laptop is in excellent condition and does everything I want it to and is much faster than the newer HP I replaced. I have subsequently purchased a Dell port replicator and a Dell active pen for it. I would recommend Back Market for any future purchases.

This was a completely worthwhile purchase. The way it functions and operates, I would not be able to tell that it was refurbished. Additionally, communicating with the Back Market team is very easy and their suppliers are just as cooperative. When they didn't have the original model that I wanted to buy, they tried to contact me repeatedly. 7 times as well as a message on the site. They even tried to contact me outside of their office hours to inform me. So I am impressed and pleased with the service and I have recommended this company to my mother for her next laptop purchase as well!

Great laptop, the condition is great and all seems to be working as expected 10 days in. The battery is rubbish though, battery goes from charged to under 5% in less than 5 minutes when video calling without the charger plugged in.

A really great laptop for a good price. It barely has any scratches or dents from use as described, but did have a cracked corner on its left side top near the HDMI cable input showing umpact damge from where it likely was bashed or dropped. Otherwise its all good and I was up and running in next to no time.

Brilliant service all round, laptop arrived day early in very secure packaging. Item is first class with absolutely no marks or scratches and looks brand new. Laptop performance excellent all as per listing, would recommend bach market and will certainly use them again

Item as delivered on time and in good order. it's only been a couple of weeks, but laptop appears to be working well. The battery life could be better, 2-3 hours max with the screen brightness turned down isn't as advertised by Dell. The only real downside was that the laptop took a long time to set up due to all system prompts, software etc. all being in Spanish. Something the seller may want to address when selling a product in the UK in future. On the whole a positive experience.

Laptop was as described with Windows 11 ready to go and no bloatware. Seller dispatched using DPD quickly and laptop arrived 2 days earlier than expected. Very well packed. For a nearly 5 year old laptop, i5/16gb performance is pretty good. Lattitude 2 in 1 is a better product for me than my old MS Surface Pro which had a better screen but unpleasant 'bouncy' keyboard cover.

Really pleased. Have never bought a reconditioned item before but will definitely consider buying from Backmarket again if I need something in the future.

Computer is in great shape, delivered quickly, easy to set up and works well. The battery life is disappointing, but this might be a Dell issue. Otherwise the computer is exactly as described and barely a mark on it even in the 'fair condition.