Soundbar Bose Soundbar 900 - Black

Hello, I'm contacting you regarding the Bose Soundbar 900 I ordered from your platform (order no. 76165370). After extensive testing, it appears that the product has some major faults: - Complete instability of the Wi-Fi connection, - inability to access settings in the Bose application, - intermittent loss of sound, - Incoherent indicator lights (abnormal flashing), - inability to link a compatible Bose subwoofer correctly. These problems persist despite : - several complete restarts, - resets, - changing HDMI cables (eARC), - tests on different TV and network settings, - use in accordance with the manufacturer's recommendations. The product is therefore unreliable and does not conform to normal use, which does not correspond to the condition expected of a device sold as "very good". In view of these factors, I wish to exercise my right to a full refund of the order, and not to receive a new reconditioned device as a replacement. I now prefer to buy a new product directly from Bose, to avoid any further malfunctions. Please confirm the return and refund procedure as soon as possible. Best regards, Philippe Mevel

When I buy a product marked as being in good condition, I expect to get the original box and all the components. Unfortunately, it's not the original box, I don't have the user guide. And I'm missing an HDMI cable. I don't see the point of saving 150 Euros on something new if I have to buy more to get the equipment up and running. So I'm going to return this purchase.