Superb. First time using back market and I've got to say the quality of the phone and the price I paid is quite brilliant. I needed a sony xperia 10 quickly, I had it next day. The grading was good or fair I can't remember which now but I received a phone that looks pretty much like new, very happy with the phone and the service I received. Will be buying my electronics here from now on and I've already recommended the site to someone else.

Wow wow I was really nervous about buying a reconditioned phone in case it was a rip off Well how wrong was I 🤣 Amazing service,super quick delivery and OMG it looks brand new not a scratch or mark on the phone. I'll definitely be buying from Backmarket again I've already been telling and showing my family and friends the phone and none of them can believe it's reconditioned

The device was in good condition (as advertised). In the weeks I've been using it since the performance has been as good as hoped - respectable battery life; good connectivity with WiFi, mobile networks, and bluetooth. It was quick to set up and has been working since.

I received my order quicker than expected and I've had no issues so I'm happy. My only feedback is that I was under the impression I'd be able to get 5G with this phone but I realise this depends on the area and the network you are with.

Phone is definitely light and thin (I wanted something compact and is was a s small as I could find) and a more powerful upgrade than my old Xperia. I disappointed with continued move to Google everything - no sony specific messaging, albums, files etc. As far as I can see at the mo. My phone also has several Japanese aps that are auto installed and can't be removed - not sure if this is Sony or from previous user.

Website is very easy to use and explains everything with information being easily accessible. I had a little worry about a 2nd hand phone, but it's better for the environment,and all I really need it to do is work and that it does! The phone was in perfect condition,just a charge and it was ready to go. After a couple of weeks use, the battery seems to go a little quicker than my last device,but I expected that from a 2nd hand device. The phone itself is great, had Sony's in the past and liked the set up. I have come from a high quality model Samsung, so the camera isn't quite as good, but it's still very good. (I'm one of those parents that takes multiple pics of my baby every day!) Love the colour, one of the reasons for my purchase, but had lots of people comment lovely things about it too. Communication from back market was great, had no issues, so no reason for any customer service. The only tiny annoyance was the delivery, I wanted to make sure I was home to receive it, was given a 4 hour window and it came 1-2 hours after this, so wasted a day really. But that's a royal mail thing I believe! Verdict: 2nd hand phone, do it. (I have had about 3 weeks now)