Skateflash Urban Fat Electric bike

i can't give my opinion about the product because after 10 days i couldn't test it. it arrived with broken components..broken cables..scratches..probably because of the transport. 10 days they ask me for photos, papers and documents (sent up to 3 times). and nothing. In the end I'm going to fix the bike by my own..and other expenses! the bike has 2 years warranty..why if the product arrives defective and after 10 days I don't know anything? thanks back market and thanks to your suppliers!