The phone was in good condition as described, with only a few minor signs of use. Doesn't even make a difference to me anyway as the first thing I bought was a protective folding case which covers the back of the phone, and the screen is immaculate. Battery life is as I would expect from any high powered smartphone, and probably better than I would expect from a used one. As a bonus, the "warp charge" feature on this model lets me go from 20% to full in about half an hour, so I'm sure battery life wont be much of an issue even when it starts to deteriorate in the future. That said, I would have liked a warp charger to be included in the deal as it's a feature specific to this phone, and my old charger didn't have the output for it. I do understand the sustainability aspect of not sending unnecessary chargers with every phone though, and can't complain at the price. All in all, I've had the phone about a month now and can't find fault with it at all, so a very happy customer!

Phone is in great condition and works exactly like a brand new phone. Very happy with service and product.

My phone arrived 3 days than initially stated on the email and tracker information. The phone arrived in a spotless state when i only selected "Good" condition. I would love to see what state the phones come in when you select "Excellent" condition. Very Impressed with the phone so far and have just sent my old one back to them to save more old phones sitting around the house!

I was nervous about buying a refurbed phone but i am glad i did, phone arrived the day after buying it, came with official manufacturer charger and the little tool to pop the sim tray out. Phone is mint condition, not a mark on it, the battery life is very good, holds enough charge to last me a couple of days. I have had the phone for 2 weeks and all is good, no complaints, I would definitely buy a refurbed phone from BackMarket again.

I received the phone however it was a one plus 9 instead of the 9 pro advertised. A major let down

I ordered and received the phone very quickly and it looks and feels amazing. I am very impressed with the quality and the feel of the new phone. Thank you very much for the fantastic service