I had ordered a camera and then got a message that it had been delivered to a parcel shop. Unfortunately, that didn't work and I wrote to the support team. They responded very quickly, hence the two stars. However, I was told that the parcel had been lost. I then had to fill in a form so that I could get my money back. When I sent the form, the parcel "suddenly" turned up again and was delivered again.
In the meantime, however, I received various e-mail messages saying that my parcel could not be delivered, then another e-mail saying that it was on its way... In the end, I honestly didn't know what to do with all the back and forth and the information from the support team.
Apparently you don't get your product until you complain.
And then when the product arrives, it's unusable because the lens of the camera was completely dirty... I'll never do that again.