Nikon Camera Lense AF-S Micro Nikkor 105mm f/2.8G ED VR IF-ED N Nikon FX 105mm f/2.8

Hello, as I have had no reply from you and no real response to the parcel that I have still not received and which was delivered somewhere other than my home and received by a person I do not know, I am requesting the cancellation of this order and a refund of the first direct debit. Sincerely I've been sending you emails for the last 3 days... my problem hasn't been solved and I don't have a real contact person. The transport service does not know where the parcel is now... hoping to win my case... For the moment the emails I receive from you are as if there were no problem...