Microsoft Surface Dock 2 Docking Station

The product received does not correspond to the description. The description says it's a surface dock 2, but I received a surface dock 1 (without a usb-c port). I am therefore very disappointed with my experience with Backmarket today.

Small scratches, as described, but works perfectly.

Unfortunately, my experience of buying the Microsoft Dock 2 from Backmarket was extremely frustrating. First of all, I received the wrong product. After I asked, it took a while before I even received a reply. Finally, they said they were sorry and would follow up. But even after that, they kept me waiting for a long time and only after another 3 days did I receive another apology and a statement that they had not received a reply from the seller. Finally, they told me that apparently the seller could not resend the product and that they would refund my money. Although the money was eventually refunded, I was still very disappointed as I actually wanted the product. It was the best offer and I would have preferred it to the refund.

The deliveryman threw the parcel over the gate, without me being informed. I found the parcel after three days, soaking wet from the rain. Worse still, for the second time Backmarket has delivered a product that doesn't correspond to what was ordered - and I can't get a replacement, only a refund. It's just pathetic. You've made a good start but now you've gone completely off the rails. You've definitely lost a customer.

I ordered a surface dock 2 and received a surface dock 1. Not satisfied!

Very practical product in very good condition not like new but new Market with a screen, keyboard and mouse Reactive and sublime image

The alleged "very good" condition does not correspond to the item delivered. The power supply unit shows considerable signs of wear and the cable from the docking station to the Surface Tablet is clearly used. However, the functionality is given.