Lenovo ThinkPad X13 Yoga G1 13-inch (2020) - Core i5 - Gen 10 (U) - 8GB - SSD 256 GB QWERTZ - German

What's the point of this rubbish satisfaction email when I already complained about the device 5 days ago because of its poor condition instead of 'excellent'? On top of that, does one of you not know what the other is doing? That says even more ... I'm urgently waiting for a replacement delivery, I've now suffered damage due to your fault!