Lenovo IdeaPad 3 17-inch (2020) - Core i5 - Gen 10 (G) - 8GB - SSD 512 GB AZERTY - French

I would like to express my strong dissatisfaction with an unprofessional experience with BackMarket. I received a computer that was not compliant, had not been reset and was therefore unusable as soon as it was delivered (for a product that was supposedly in perfect condition), which is unacceptable for a product that is supposed to be reconditioned. I've lost a lot of time, had deadlines missed, suffered from poor communication (no delivery information for the second delivery) and had to deal with incompetent customer service, which was incapable of offering suitable compensation. This situation is unacceptable and I request immediate contact as well as a significant commercial gesture to compensate for this loss.